Located minutes from Christiana Mall and the Christiana Hospital, the Hampton Inn & Suites, Wilmington Christina, is looking for enthusiastic, dedicated, personable, and professional Front Desk Associates to provide excellent services to our guests. The successful candidate will play a critical role in the Front Office team, will be hard-working, friendly, charismatic, wanting to personalize the guest experience.

What You Will Be Doing

• Greet guests as they pass through the lobby
• Register arriving guests, assign guests rooms based on preference outlined in their reservation and provide them with access keys
• Check guests out of the hotel on the correct departure date
• Answer telephone calls with an enthusiastic and appropriate greeting, answer guest questions, and offer information and assistance regarding hotel services
• Communicate with other departments to fulfill guest needs
• Verify all shift work and deposits
• Respond to guest complaints using a calm and understanding demeanor
• Monitor status of guest accounts
• Post charges to the guest folio
• Update the information ang guest profiles in electronic systems as required

What We’re Looking For

• High School graduate of GED equivalent required
• Experience in hospitality/hotel environment, a plus
• Six months of Front Desk experience preferred
• Demonstrate good computer skills
• Accurately handle cash and post charges
• Ability to communicate effectively with guests, the public and other employees
• Read, write and speak English fluently
• Ability to work a flexible schedule
• Ability to multitask and work in a fast paced environment
• Excellent interpersonal and customer service skills

Job Type: Part Time

ABOUT TBC HOTELS

As a part of The Bernstein Companies, TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020.

The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and purchased its first hotel in 1982, thus entering the hospitality industry. Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States.

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.

Relationships, Integrity, Legacy, Entrepreneurial Spirit and Hospitality