Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses—Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia—and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia’s 159 counties. The University has six academic schools, including Georgia’s flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the region through professional leadership, innovative partnerships and community engagement.

This position is one that mandates great responsibility and reliability by the applicant due to the nature of the duties performed. They provide communications of a public safety nature for the university police as well as surrounding law enforcement agencies and other emergency response agencies utilizing a multitude of modalities. These include, but are not limited to multi-frequency radios, telephones, personal contact, and the National/Georgia Crime Information Center databases. Duties include answering 911 and administration phone lines, determining the nature and location of the call or emergency; determining priorities, and dispatching police, fire, EMS, or administrative personnel as necessary in accordance with established protocols and procedures. Additionally, all actions must be recorded in the computer aided dispatch (CAD) system. Dispatchers are required to multi-task quickly and efficiently. Incumbents are required to work independently, react rapidly, and demonstrate good judgment and discretion in stressful situations.

• Receives and provides response to emergency and informational telephone calls including 911 emergency lines, radiophone, and police department administration phone lines.
• Initiates and receives public safety radio traffic using a multi-band law enforcement network to dispatch police officers; monitor frequencies of the city, county and state law enforcement agencies; maintain logs according to Federal Communications Commission regulations.
• Operates computer aided dispatch system including maintaining officers' radio log, preparing case reports, and inquiring about stolen property or criminal activity.
• Operates GCIC and NCIC terminal to enter or verify wanted persons and/or property.
• Monitors alarm and video security systems.
• Maintains computerized records of auto registration permits and citations issued.
• Prints and issues IDs to the campus community.
• Provides directory assistance and information to the public; assist with lost and found; provide weather information for emergency conditions.
• Assists members of the campus community by phone and in person.
• Other duties as assigned.

• Ability to effectively communicate both written and orally at a level commonly associated with the completion of a high school diploma or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position.
• Ability to meet current requirements set forth by the Police Standards and Training Council for the State of Georgia.
• Possession of or ability to successfully obtain GCIC Terminal Operator Certification.
• Possession of or ability to successfully obtain Georgia POST Council’s Basic Communications Officer Certification.
• Ability to work irregular hours to aid in 24 hour coverage.

• Previous relevant dispatch experience.
• POST Basic Communications and GCIC Certified

• Knowledge of university and department policies and procedures.
• Knowledge of GCIC policies and procedures.
• Effective communication skills (written and verbal), human relations, and organizational skills.
• Exceptional skills in customer service, problem solving, public relations, and attention to detail.
• Ability to listen effectively, obtain accurate and detailed information, maintain confidentiality, and keep accurate and complete records.
• Ability to multitask, prioritize, and work under stressful conditions.
• Ability to operate communications equipment quickly and accurately, speaking with a clear, calm voice by phone and radio dispatching equipment while tactfully communicating with highly emotional callers.
• Ability to remain calm and exercise good judgement in making decisions in emergency situations under heavy workloads.
• Proficiency with computers and computer applications including Microsoft Office, job-related software programs, and email.
• General knowledge of modern office practices, procedures and use of office equipment such as scanner, fax, and copier.

Offer of employment is contingent upon a successful HR and departmental background check.