The Owner Relations Representative is responsible for answering owner calls, listening to their concerns, and solving problems. They handle both inbound and outbound conversations to ensure owners’ needs are met. You will be successful in this role if you maintain a positive attitude toward your work and empathy for the owners’ needs.

Responsibilities:

• Communicate effectively and timely with all types of owners (mineral, royalty, working interest, surface).
• Document and log owner inquiries using company CRM system.
• Collaborate with Division Orders, Lease Records, Land, and Accounting to solve owner questions and concerns, as necessary.
• Follow Magnolia’s owner verification process to resolve owner inquires in a variety of systems.
• Use excellent verbal and written communication skills in all direct communication with owners.
• Prepare and send necessary documentation to owners as needed via regular mail or email, i.e., Division Orders, Change of Address Form, Direct Deposit Form, Heirship Affidavit, etc.
• Timely coordination between Owner Relations and Land Administration Analysts to ensure owners’ accounts are suspended, as needed.
• Ability to research owner information through title opinions, company JIB and Revenue decks, and other documents to determine owners’ account status and communicate the necessary documentation to release owners’ interest from suspense.
• Other tasks as assigned.

Qualifications:

• High School diploma or equivalent required.
• 5+ years of Owner Relations experience with an accuracy and attention to detail, preferably in Oil and Gas.
• Proficiency using Microsoft Office and CRM systems.
• Superior customer service experience with excellent verbal and written communication skills.
• Ability to problem solve.
• Ability to be flexible and adaptable to change.
• Experience in P2 Land, Thought Trace, and LandVantage a plus.

At Magnolia, our employees drive our strategy and our success. As a team, we engage, energize, and inspire each other to deliver top performance. We offer an exciting, results-focused workplace, highly competitive compensation and benefits, and a range of opportunities for career growth. Help us build a winning company that safeguards workers and the environment, enhances careers, strengthens local communities, and increases value for all stakeholders.

Magnolia Oil & Gas is proud to be an Equal Employment Opportunity Employer:
Employment decisions are based on business need, job requirements and individual qualifications, without regard to race, religion, color, national origin, gender (including pregnancy), age, status as a protected veteran, status as an individual with a disability, or any other status protected by the laws or regulations in the locations which we operate. Magnolia Oil & Gas will not tolerate discrimination or harassment based on any of these characteristics. If you need assistance or an accommodation due to a disability, you may contact us at mgycareers@mgyoil.com.

Notice to Third Party Agencies:
Please note that Magnolia Oil & Gas does not accept unsolicited resumes from recruiters or employment agencies. Without a signed recruitment services agreement, Magnolia Oil & Gas won’t consider or agree to payment of any referral compensation or recruiter fee. If a recruiter or agency submits a resume or candidate without a previously signed agreement, Magnolia Oil & Gas explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Magnolia Oil & Gas.