Overnight Front Office Receptionist - Residences at The Little Nell - On-Site Housing Available Job at The Little Nell
Ski-in, ski-out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.
Summary
The Overnight Front Office Receptionist perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets. This is a dual position for Overnight Front Office Receptionist and Security Officer.
- Act as Overnight Front Desk Receptionist, Concierge and PBX Operator during this shift
- Assist with guest requests and any guest services
- Prepare next day arrivals to include keys, itineraries and registration cards
- Post nightly rates
- Post movie charges
- Post overnight parking charges
- Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wakeup call clock. Continue to record wake up calls throughout evening. Make wake up calls that are for the night shift
- Prepare the next day daily report
- Post daily arrivals on the informational board
- Be completely familiar with all emergency procedures; act responsibly and in accordance with policies and procedures in the event of an emergency
- Make Manager aware of guest’s comments and complaints
- Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
- Report to shift on time
- Comply with all policies and procedures for the Front Desk department, The Residences at The Little Nell, and Aspen Skiing Company
- Is familiar with hotel fire and safety procedures
- Assist in emergency and security procedures as directed by management
- Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Knowledge of Hotel Front Desk and Concierge Responsibilities- Desire to work nights
- Be a self-starter and be able to work without supervision
- Excellent customer service experience
- Typing and computer skills
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
- Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
- Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
- Must be able to occasionally lift, push or pull up to 30 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
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