Business Area

At Empire Today, our Central Services team is primarily composed of both the Special Operations and Order Management teams. Order Management optimizes and processes sold orders timely and accurately for residential and commercial flooring customers from all business units. The process may include ordering specialized products directly from vendors and working with markets to ensure products are received in their facility and available for scheduling customer installations.

Responsibilities

The Order Review Supervisor is responsible for day-to-day operations and management of all associates within the Order Management (OM) team, as well as overseeing received orders for all product lines to ensure they are processed timely and accurately. This position supports all markets and internal departments.

• Oversees all functions and processes that may impact or affect OM's output.
• Communicate issues within the facility that may have a negative effect on business continuity.
• Schedule OM associates to work in a manner that meets the needs of the business.
• Mentor, coach and develop the OM team and consistently provide performance feedback.
• Maximize OM utilization and productivity by implementing new projects and programs.
• Supervise OM team members as they process orders to ensure adherence to quality standards, production goals, and proper procedures (SOP's).
• Serve as primary contact for markets regarding order concerns (i.e., timelines, fax service issues).
• Ensure that department budget, including payroll, headcount and cost per order, is maintained.
• Provide Order Processing Operations Manager with daily/weekly updates, including overall condition of department, project improvement reports, weekly status of employees, outstanding issues, and the cause and effect of solution options.
• Provide weekly/monthly updates, including problem resolutions, shortage reports, and total overtime worked.
• Act as on-call for OM weekend after-hour emergencies requiring immediate escalation.
• Coach associates on weekly performance scorecard results.
• Develop and deliver year-end reviews and provide merit recommendations to manager.

Candidates in California/NY/Washington may have limited consideration for this role

Qualifications

• 
  Bachelor's Degree preferred. High School Diploma required.
• 2 - 3 years supervision experience of ten or more associates.
• Ability to understand each role within the department and its effect on other processes.
• Good knowledge of MS Word, Outlook, and Excel with the ability to create, manipulate and utilize spreadsheets in Excel.
• High degree of organization.
• Excellent communication skills verbally and in writing.
• Good problem-solving skills.
  

Pay Range

• $53,700 - $62,179.66 per year

Benefits

• 
  Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
• A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
• Medical Insurance with several plan options and a Health Savings Account to meet you and your family's health needs.
• Prescription Drug Coverage
• Dental Insurance - Twice a year visits at no cost.
• Vision Insurance with materials coverage
• Flexible Spending Accounts for Medical & Dependent Care
• Wellness Program - A best in class program offering substantial awards payable right on your paycheck
• Basic Life Insurance and AD&D
• Short Term Disability Coverage
• Long Term Disability Coverage
• Employee Assistance Program
• Paid Holidays including Floating Holidays
• Paid Time Off (PTO) that grows with years of service
• Empire Perks - An employee discount purchasing program offering you great savings on the things you want.

About EMPIRE TODAY(r)

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package . Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals' knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.