Join Burpee! We are the nationwide leader in home gardening! A privately owned and operated seed, plant and hard goods company, selling across all channels to millions of gardeners every year. We are passionate about quality, innovation, and making home gardening a successful experience. The Burpee company has been in business over one hundred forty years and is the most trusted brand in home gardening. This is your opportunity to become a valued team member of a trusted industry leader.
Burpee is seeking a talented and experienced Operations Supervisor to join our Ecommerce fulfillment team. Reporting to the Director of Operations, this position provides leadership and guidance to Leads and Associates to drive sales, e-commerce operations and a positive customer experience. The successful candidate will have strong interpersonal skills and ability to lead and work effectively in a team environment to achieve organizational goals.
Responsibilities will include:

• Responsible for the day-to-day e-commerce operations while managing and motivating Leads and Associates to achieve and exceed goals
• Maintains department standards for productivity, reliability and accuracy; Achieve e-commerce performance goals, such as Order Picking Time, Order Cost Per Order, etc.
• Develop ongoing process improvements and contribute to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Partner with Sales and Account Management teams to create and execute a labor and capacity plan
• Forecast staffing needs to meet peak demands of the business and participate in hiring and training processes of new associates
• Maintains a safe work environment ensuring compliance with safety guidelines and company SOP’s
• Oversee inventory levels to ensure they can meet customer demand. Anticipate and communicate challenges to operations leadership
• Directly manage controllable expenses such as labor and materials, identifying improvement opportunities.
• Become subject matter expert in company ERP system
• Consistently creates a positive customer experience with all e-commerce orders. Escalates more complex customer service issues to the Customer Service Manager or area leadership.

Qualifications:

• Previous supervisory experience with the ability to motivate individuals to achieve and exceed goals
• Action-oriented with good judgment and problem-solving skills
• Technology proficient with the ability to learn new programs quickly and easily.

Competitive compensation, outstanding benefits and paid time off package offered for the Operations Supervisor position. For immediate consideration for this opportunity, please forward your resume ASAP.
Benefits include:

• Paid Time Off
• Medical / Dental / Vision
• Company Paid Short & Long Term Disability
• Company Paid Life Insurance plus optional voluntary policy
• Flexible Spending Account (Health and Dependent Care)
• Tuition Assistance
• Kashable Employee Loan Program
• 401(k) with employer match
• Employee Assistance Program
• Summer Work Schedule (June & July)

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Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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