Job Description

The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day’s business. The Operations Manager’s focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.

Job Requirements:

• Setting and completing goals is a must
• The successful candidate will have a hospitality degree or equivalent work experience
• Positive Team leader and Mentor a MUST !!!!! Friendly outgoing individual to help lead hotel to excellence.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Create departmental guidelines and documentation
• Applicant must to able to work all shifts when necessary.
• Experience with assisting Sales Manager in coordinating groups
• Interviewing and Hiring experience
• Able to handle billing accounts receivable and payable
• Has prior cross training experience with housekeeping
• Proficiency in all areas of hotel operations
• Will need to demonstrate ability to contain costs.
• Train and motivate staff.
• Proven leadership and effective communication skills.
• A strong passion for the hospitality industry and desire to deliver excellent customer service.
• Can function as the General Manager in his/her absence

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Two years of previous supervisory experience preferred.
• Previous background from the Marriott industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Ability to prioritize and organize work assignments.
• Experience with Microsoft Office and Fosse systems preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility

Job Types: Full-time, Contract

Pay: From $37,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Knoxville, TN 37914: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Warehouse experience: 1 year (Preferred)

Work Location: In person

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