Project ECHO has an amazing opportunity for an Operations Specialist to join our team! The Operations Specialist will be responsible for supporting our ECHO Partners in the Partner/Pre-Launch/Launch phases in our partner funnel. This position will be the lead point of contact for the organizations in our partner funnel by providing information and support, being an ambassador for the ECHO brand, and maintain long-lasting, mutually beneficial relationships.

As a successful Operations Specialist, you will play an active role in:

• Providing partner support as the point of contact throughout partner funnel process, specifically for organizations new to ECHO and launching programs for the first time

• Understanding and educating interested organizations on the ECHO model

• Understanding and assisting in coordinating the contracting process as needed

• Guiding partners to successfully and efficiently launch ECHO programs and providing support to continue success post-launch

• Acting as a liaison between new partners and existing programs for support and connection with the larger MetaECHO community

• Assisting with the management and facilitation of partner launch training for new programs

• Ensuring all ECHO training requirements are met in alignment with partners’ launch schedules

• Overseeing and managing strategic planning for partners as needed

• Identifying key goals for partners’ programs and ensuring these are incorporated into program planning processes

• Assisting with gathering quality data for the ECHO movement, ensuring it is provided in a timely manner and meets organizational and quality standards as required for reporting

• Training partners on using the ECHO tools used to capture data

• Compiling status reports on trainings and hub/program launches

• Helping maintain team documentation and reports

Project ECHO empowers local community providers to improve the well-being of people around the world.

Project ECHO is committed to democratizing medical knowledge and getting best practice care to underserved people all over the world. At ECHO, we have been dedicated to making knowledge accessible and have expanded our portfolio of programs to include COVID-19 response, education, first responder resiliency, behavioral health and addiction. Project ECHO is funded in part by grants from the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood and the US Government. Additionally, we’ve received support from the NM Legislature and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values.

Project ECHO's goal is to touch the lives of 1 billion people by 2025 and we are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit https://bringbackthepack.unm.edu/vaccine/vaccine-requirement.html

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.