Provides network support to operational computer networks by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assembles and configures network components and associated services.

Sets up and maintains basic network operations, including assembly of network hardware, and provides assistance to the network administrator.

Performs network troubleshooting to isolate and diagnose common network problems.

Upgrades network hardware and software components as required.

Installs, upgrades and configures network printing, directory structures, rights, security, software and files services.

Provides users with network technical support.

Responds to needs and questions of users concerning their access of network resources.

Establishes network users, user environments, directories, and security for networks being installed.

Enables new users and establishes their security access levels

Orders, sets up, maintains and troubleshoots all laptop and desktop computers, printers and print on demand printers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Bachelor's degree (B. A.) from four-year college or university; or five or more year’s related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to effectively present information to groups of employees, management or outside groups.

MATHEMATICAL SKILLS:

Ability to apply advanced mathematical concepts such as exponents. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

None.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

HEALTH AND SAFETY:

Must actively support our Health Safety and Environmental policy, immediately report all Safety hazards and correct them when able to safely do so, participate in all required Safety Training, meetings, inspects, and use all required PPE.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Wytheville, VA 24382: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• IT support: 2 years (Preferred)

Work Location: One location

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