Office Technician Job at WellSpan Health
Job Description:
Under general supervision, performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed. Assists therapists and/or therapist assistants in preparing patients for therapy, treating patients and gathering supplies.
Duties and Responsibilities
Essential Accountabilities:
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Greets and registers patients in accordance with established policies and procedures.
- Schedules patient appointments within established parameters.
- Performs a variety of billing functions including recording patient information, preparing and submitting patient charge vouchers and processing insurance information.
- Bills insurance carriers for appropriate payments.
- Contacts carriers to follow up on balances due.
- Maintains up-to-date patient accounts.
- Prepares and maintains records of patient charges.
- Creates medical records for new patients.
- Establishes and maintains files and records on an ongoing basis.
- Schedules meetings, training and other requirements for staff.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
- Prepares the treatment areas for patient care including: sets up, removes, cleans, appropriately stores, and organizes equipment and supplies including linens. Assists with monitoring of supply stock, informing front office when supplies are low.
- Assists therapist with safe transfer/positioning of patients.
- Under the direct supervision of a therapist or therapist assistant, prepares for patient treatment, assists with providing care, monitors patient during treatment and cleans equipment according to policy.
- Prepares modalities, apply if directed by therapist.
- Observes patient’s precautions as related to the patient’s diagnosis.
- Ensures safety of patients, visitors and staff while receiving services. Ensures safety/maintenance of therapy area(s) and equipment, including monitoring of biomed expiration stickers for routine maintenance.
- Monitor temperatures of applicable equipment per policy.
- Clean hydroculators, ice pack machines, and paraffin baths and document on cleaning logs
- Assists department in preparation for regulatory surveys, utilizing checklists to ensure compliance.
- Assist all staff with other tasks. Ask team members if assistance is needed.
Qualifications
- Minimum Experience:
- 6 - 12 months
- Minimum Education:
- High School or G.E.D.
- Required Certification:
- BLS Certification
- Skills:
- Medical Terminology
- Must possess a valid driver’s license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. Willing/able to drive in varying weather conditions and in urban/rural settings.
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