Office Associate Job at CertaPro Painters of Westchester, NY and Southern CT
CertaPro Painters of Westchester, NY and Southern CT Bedford Hills, NY 10507
Job description – Office Associate Office Associate for PAINTING Contractor - (Bedford Hills, NY)
We are CertaPro Painters, an Industry Leading Home Services - PAINTING Company Operating in Westchester & Fairfield Counties. We are seeking a self motivated, enthusiastic and energetic candidate that is looking to further their Career.
Previous experience in the HOME IMPROVEMENT INDUSTRY is a plus. A successful candidate must demonstrate experience in Job Scheduling, Staff Coordination, Logistics, Customer Interaction and Problem Resolution Skills.
Fluent in English is an absolute MUST, Spanish language skills is a plus.
Our Residential Office Associate will receive a competitive salary based on Experience. SALARY + $$ bonus for customer satisfaction and company performance. Our Company provides computer, training and reimbursement for expenses!
Office Associate is an office-based job and will be expected to perform the following:
1) Deliver What You Promise
2) Respect the Individual
3) Have Pride in What You Do
4) Practice Continuous Improvement
We are CertaPro Painters, an Industry Leading Home Services - PAINTING Company Operating in Westchester & Fairfield Counties. We are seeking a self motivated, enthusiastic and energetic candidate that is looking to further their Career.
Previous experience in the HOME IMPROVEMENT INDUSTRY is a plus. A successful candidate must demonstrate experience in Job Scheduling, Staff Coordination, Logistics, Customer Interaction and Problem Resolution Skills.
Fluent in English is an absolute MUST, Spanish language skills is a plus.
Our Residential Office Associate will receive a competitive salary based on Experience. SALARY + $$ bonus for customer satisfaction and company performance. Our Company provides computer, training and reimbursement for expenses!
Office Associate is an office-based job and will be expected to perform the following:
- Inbound Call handling
- Lead Scheduling
- Job Scheduling / Managing Project Start Dates
- Rainy Day Communications
- Creating Project Outline Packages (Job Jackets)
- Communications with Painting Crew Foreman – Daily Updates
- Update Google Docs to reflect Daily Updates and Jobs Scheduled
- Deploying the Field Production Manager – as needed – to jobsites
- Obtaining Updates from Field Production Manager in order to Maintain “air traffic control”
- Various Customer Service Phone Calls and E-Mails
- Occasional Site Visits
- Assistance to Company General Manager & Field Production Manager on Various Tasks
- Assistance to Company Office Manager on Various Tasks
- Actively manage the production calendar and schedule jobs as they are landed. Assigning any one of our 30+ Job Site Supervisors (JSS) to fit the unique needs of the customer and adjusting the calendar on a daily basis, based on daily changes in the field: work added, work deleted, rainy days, etc.
- Communicating the scheduling details to JSS, Customer, Production Manager and Office Manager.
- Represent our Company to all suppliers, customers, applicants, employees, etc. so as to differentiate ourselves from our competition and to further enhance our "Brand of Certainty".
- Service all prospective customers and customers with the objective of meeting/exceeding their needs and building customers for life.
- Ensure that all tasks are completed in a timely and professional manner.
- Develop a close working relationship with the General Manager (GM), Office Manager, Sales Associate(s) and the Field Production Manager to ensure that all expectations set with the employees and customers are met.
- Live the Values of our Company:
1) Deliver What You Promise
2) Respect the Individual
3) Have Pride in What You Do
4) Practice Continuous Improvement
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
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