Office Assistant Job at Merts Heating & Air Conditioning
Merts Heating & Air Conditioning, Steger IL. Merts & Kleine Heating & Air have merged! We are a family owned and operated residential and light commercial heating & Air Conditioning company, providing quality & honesty since 1952. Now serving south Chicagoland area, and Northwest Indiana.
Job Title: Office Assistant
Work Hours: Monday through Friday, 8:00am to 5:00pm
Compensation: $18.00 per hour
Location: Steger IL.
Benefits:
- Medical insurance 50% employer paid
- Dental & vision insurance
- Life insurance policy
- Vacation time
- 6 paid holidays
- 401K with employer contribution
- Company t-shirs & sweatshirts
- Incentive / Spiff program
We are looking for an Office Assistant to join our team, someone highly motivated with excellent customer service skills, and a team player. This position represents the company to current and potential customers, primarily making outbound calls, and scheduling in-home sales and installation appointments while providing excellent customer service!
What you will be doing:
- Answering incoming calls
- Making outbound calls
- Represent the company to potential customers
- Scheduling in-home sales appointments
- Scheduling installs
- Creating install job packets
- Acquire permits and schedule install inspections
- Following up with customers
- Updating customer information and scheduling details in ServiceTitan
- Supporting sales department
- Other duties as assigned
Qualifications / Skills
- 2 years of related experience in customer service, retail, call center, sales coordinating, scheduling coordinating or combination of education and experience
- HVAC experience a plus!
- Office experience
- Experience using a cloud bases CRM, ServiceTitan experience a plus!
- Proficient in Microsoft office; Outlook, Word, and Excel
- Strong customer service focus with drive to solve problems
- Organized and highly motivated
- The ability to balance multiple tasks daily
- Excellent interpersonal communication skills
- Inbound and outbound calls - High volume
- Friendly positive demeanor and loves talking to people
- Able to work independently and as a team
- High school diploma or its equivalent
- Pass criminal background and drug screen
Check us out online: www.mertsheating.com
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