Night Auditor Job at Canad Inns Destination Centre Grand Forks
Canad Inns Destination Centre Grand Forks Grand Forks, ND 58201
Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide Canad Four Star Service
- Receives and processes incoming customer reservations
- Greets customer and finds out what they want (dates, times, type of rooms, etc.)
- Offers alternative room types, rates and packages to the customer
- Records reservation information accurately; identifies and records group and transient book codes and special requests
- Identifies commission-able reservations and secures required information
- Records and processes deposit and billing information
- All other duties as required
Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts
- Utilizes suggestive selling techniques as appropriate
- Adheres to rate control procedures based on availability and forecasted occupancy
- Informs supervisor of potential sell out dates so rate restrictions can be adhered to
- Records requests for special accommodations and suites
Job Type: Part-time
Pay: From $16.50 per hour
Schedule:
- Holidays
- Monday to Friday
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Grand Forks, ND 58201: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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