• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable & organized.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Consistently offer professional, friendly, and engaging service.
• High school diploma or GED.
• 2-year or 4-year degree from an accredited university in Business Administration, Marketing, Hotel, and Restaurant Management, or a related major is preferred.
• 2-year experience in the hospitality industry preferred.
  

• Ensure prompt and courteous service is extended to both internal and external customers.
• Ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis.
• Solicit group business through action plan preparation and execution.
• Maintain accounts, contact, activity, and business details within the appropriate software applications.
• Work closely with Catering and Front Office to ensure all details of the contract were signed and delivered.
• Prepare weekly, monthly, quarterly and annual reports, as required.
• Balance operational, administrative, and Colleague needs.
• Follow corporate as well as departmental policies and procedures.
• Follow all safety policies.
• Establish parameters, and quotes, and negotiate prices, confirmed by written contract.
• Participate in tradeshows, conventions, and promotional events within the hotel and trade-related organizations.
• Solicit, confirm and coordinate Special Corporate and Group Sales.
• Handle customer inquiries and lead requests for groups.
• Work with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty.
• Other duties as assigned.

• Medical, Dental, and Vision.
• Short- and Long-Term Disability and Life Insurance.
• 401(k).
• Paid Time Off to include Vacation, Holidays, & Sick.
• Complimentary and Discounted Rooms.
• Travel Benefits.

Our resort is located on the Punta Rassa, an 85-acre peninsula on San Carlos Bay in Fort Myers, Florida. We are just a short distance from Sanibel and Captiva Islands, featuring beautiful beaches and top attractions. Water sports and outdoor activities are abundant near our resort, including natural trails, bike, and kayak rentals. Settle into our spacious rooms and suites with private balconies, floor-to-ceiling windows, scenic views, and complimentary Wi-Fi. Savor delicious cuisine in our hotel restaurants. Join us for a romantic dinner cruise on the Sanibel Harbour Princess Yacht. Get pampered with a massage at our on-site luxury spa. Keep up your gym routine in our fitness center and take a dip in one of our several pools. Elsewhere in our Fort Myers resort, discover our flexible event spaces, offering seating for over 900 in our largest venue. A refreshing getaway awaits you at our Fort Myers, Florida, resort.