National Help Desk Job at Orion Real Estate Services, Inc.
Our national multi-family management company seeks an experienced National Help Desk with a "Whatever it Takes" attitude to provide support as a strategic business partner for Allied Orion Group through the processes of high-level software maintenance and support, product planning and implementation, software education and other IT related areas.
Job Summary
A National Help desk provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A National Help Desk also responds to customer queries to provide technical assistance.
REPORTS TO: Director of Information Systems
Essential Function:
- Provides technical support to users by researching and answering questions, troubleshooting problems, onboarding, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Education/Certification/Training
- High school diploma, GED, or equivalent
- Prior information technology or systems administration experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus
Allied Orion Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.