National Call Center Rep - Night Shift Job at Six Flags Entertainment
Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Call Center Representatives will engage with guests from all across the country! The night shift for this role will be from 4:00 pm - 1:00 am. WEEKEND HOURS (Saturday and Sunday) REQUIRED. This is NOT a remote position.
You'll contribute to our mission by:
- Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service
- Talking with guests and answering questions regarding park policies and procedures
- Resolving guest complaints and concerns in a friendly and professional manner
You'll do it with your:
- Proficiency in computer skills in Microsoft Office and Windows OS are required
- Basic to intermediate Salesforce's experience
- Ability to communication via phone, chat and email to resolve concerns
- Strong work ethic, attention to detail, and a commitment to safety
- Ability to interact in a professional and positive manner
- Problem-solving skill
- Excellent written and verbal communication skills
- Sense of urgency and fun
- Friendly, outgoing personality, and ability to address guest concerns with empathy
- Ability to read, speak, write, and understand the English language
Availability:
- Applicants MUST be available to work shifts from 4 PM - 1 AM.
- Applicant will be scheduled for five shifts per week.
- Weekend availability is required as applicants will need to work Saturday and Sunday.
- This is NOT a remote position.
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