The Medical Secretary I - Rehab Services is an integral part of the Therapy departments. They may be the first or last person that typically interacts with a patient at each visit, therefore, excellent customer service skills are essential. The Medical Secretary I - Rehab Services is responsible for fielding departmental calls and distributing messages, supporting functions related to the patient medical record (filing, billing, scanning, record management), scheduling and registering patients, communicating with physicians and Occupational Health and/or Therapy clinicians regarding patient information.

This position works very closely as a team with the other members of the Winona Health Occupational Health, Cardiac Rehab, and Therapy programs. The Medical Secretary I - Rehab Services will be involved in Therapy Services in-services and staff meetings as appropriate. The employee is accountable to productivity and personal and professional growth. They should possess the skills to be adaptable to a dynamic team environment and open to the idea of developing, promoting and performing new programs to facilitate rehabilitation. The role may include other responsibilities as assigned. Front Desk Management: Greets patients and alerts clinical staff upon patient arrival. Fields departmental calls, retrieves messages, distributes messages, and returns calls as appropriate. Schedules and registers patients and assists in sharing information related to patient insurance authorization and/or worker's compensation benefits. Facilitates patient appointment adherence and referring provider updates regarding patient attendance. Receives and distributes departmental mail and faxes. Collaborates with clinical and support staff regarding patient scheduling updates and necessary modifications and assists the Director in clinical staff schedule management. Duties also include traditional secretarial responsibilities such as filing, faxing and copying. Must be independent in using time wisely and promotes the appropriate utilization of resources.

Essential Skills & Experiences:

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.

Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Chief Human Resources Officer to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.