You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work. SM

Individuals in this position are responsible for supporting the Financial Protection Claims Organization with regard to Long Term Disability claim management oversight. They will effectively and professionally utilize sound judgment, technical knowledge, communication skills, and resources (Claims Organization, Claim’s processes and procedures, quality assessment tool, etc.) to meet the needs of the Financial Protection Organization. Additional responsibilities may include, but are not limited to:

Support and coach new and existing employees with their development, create consistency, and improve quality audit results; assist in promoting the use of appropriate tools/reference material (including policies & procedures, claim workflow documents, file documentation, clinical resources, financial resources and vendor options); identify trends and training need and work with training department to ensure delivery to address needs; follow up with employees to ensure understanding of all training and new information provided to them; mentor/coach Team Leaders to the level in which this position can provide coverage for the manager as needed; address and support the needs/requests of customers and account managers and ensure team is doing the same (lead by example); complete other duties as identified by Director of Operations.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:00am - 4:00pm) Eastern Time. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Teach, coach/mentor, provide feedback and guide others
• Demonstrate solid understanding and comfort utilizing multiple computer systems/applications, including Microsoft Office products
• Ability to make timely, confident decisions based on available data/facts
• Strong time management, organizational and prioritization skills and ability to balance multiple priorities
• Solid conflict resolution skills
• Solid understanding of organizational structure; ability to facilitate issues through appropriate channels, including how and when to involve management
• Appropriately apply policies and procedures to ensure successful compliance with internal and external guidelines
• Ability to interact professionally with all internal and external customers, including peers, members of management, members of other business areas/segments, attorneys, etc.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED (or higher)
• 2+ years of Long-Term Disability claims management experience
• 2+ years of management experience
• Ability to work a flexible 8-hour shift between the hours of 9:00am - 4:00pm Eastern time zone

Preferred Qualifications:

• College Degree (or higher)
• Reside within Eastern time zone

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Connecticut / New York City residents is $90,500 - $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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