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Manager I, Desktop Risk Mitigation Job at Navy Federal Credit Union

Navy Federal Credit Union Vienna, VA 22180

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.


What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.


Don’t take our word for it.

  • Military Times 2021 Best for Vets Employers
  • WayUp Top 100 Internship Programs
  • Forbes® 2022 The Best Employers for New Grads
  • Forbes® America's Best Employers
  • Newsweek Top 100 Most Loved Workplaces
  • Fortune Best Workplaces for Women
  • Fortune 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT

Basic Purpose

As the Manager for Desktop Risk Mitigation, you will oversee the managing, planning, and oversight of the teams’ functions, and drive the team and its capabilities. You will be responsible for ensuring the timely coordination of desktop hardware and software patching to remediate known and/or potential vulnerabilities. You will provide coordination and support for desktop compliance and remediation activities pertaining to audit, risk, and vulnerability management within the Navy Federal Credit Union environment. You will be part of a remarkable and hard- working IT team who apply their desktop and information security expertise to research and analyze workstation compliance and vulnerability data, and help remediate to bring devices back into compliance in an efficient and timely manner.

Responsibilities:

  • Oversee efforts to continuously evaluate workstation security, data vulnerability, and compliance risks.
  • Lead and guide staff in the research and analysis of large sums of workstation vulnerability and compliance data, and execution of risk mitigations.
  • Lead in development of risk and vulnerability action plans.
  • Initiate and prioritize multiple activities for completion of functions.
  • Provide support to address concerns and escalations related to patch management, vulnerability findings and/or remediation plans.
  • Communicate and present recommendations to management on system vulnerabilities, security posture, and risk and compliance strategies.
  • Review results of audit, risk, and vulnerability assessments, and inform management of mitigation efforts.
  • Encourage best practices for managing vulnerabilities and ensure corrective actions are implemented in adherence with established SLAs.
  • Oversee development of standard operating procedures and metrics reporting.
  • Develop presentations and status reports, and maintain records on vulnerabilities, patching, and mitigation actions.
  • Assist in development of key performance indicators; track data and write reports on team objectives and metrics for leadership.
  • Identify and drive service improvement opportunities.
  • Serve as a point of contact for internal and external auditors.
  • Oversee technical adherence to organization directives, standards and instructions relating to systems under management.
  • Ensure effective and efficient allocation of staff resources to service projects and daily work efforts by scoping out level of effort, length and duration.
  • Ensure compliance with Navy Federal Credit Union Information Security and ISD standards and best practices.
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.).
  • Ensure clear, concise and effective communication of material.
  • Ensure adequate/skilled staffing to fulfill operational needs.
  • Lead, guide, and develop technical personnel through new and routine tasks to ensure the efficient operation of functions.
  • Establish performance goals and priorities.
  • Prepare, conduct and review performance appraisals.
  • Ensure section/branch goals and objectives align with division/department strategy.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Information Security, or the equivalent combination of education, training, and experience.
  • Significant Experience in leading, guiding and coaching professional staff, with the ability to coordinate and set team priorities for multiple efforts to achieve goals and objectives.
  • Working knowledge of large-scale Information Technology (IT) organization.
  • 3 years’ experience in IT resource allocation and management.
  • 3 years’ experience in risk, patch, and/or vulnerability management methodologies and procedures.
  • 3 years’ experience overseeing analysis and mitigation of operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications.
  • 3 years’ experience in project leadership and execution, including initiatives with technology, processes, and cross-functional, Agile, and Scrum teams.
  • 3 years’ experience communicating at the enterprise level in regard to project and operational topics.
  • 3 years’ experience coordinating change management activities.
  • 3 years’ experience managing vendor performance as it relates to contractual obligations.
  • Experience with ServiceNow Vulnerability Response and Issue Management
  • Familiarity with security risk management frameworks and hardening guidelines (e.g., NIST 800-53, CIS Benchmarks, etc.).
  • Familiarity with development or operations framework methodologies, including Information Technology Infrastructure Library and Systems Development Life Cycle.
  • Strong organizational, planning, and time management skills, with the ability to prioritize and execute across all facets of risk and vulnerability management.
  • Strong analytical and problem-solving skills, exercising initiative and using good judgment to make sound decisions.
  • Strong verbal and written communication skills, able to present findings, conclusions, and other information clearly and concisely to a variety of audiences.
  • Experience in working with all levels of staff, management, stakeholders, and vendors.
  • Ability to use tact and diplomacy to exchange information and address sensitive issues.

Desired Qualifications:

  • Banking/financial industry standards and practices
  • NFCU products, services, programs, policies and procedures
  • System/process automation (Orchestration) experience
  • Understanding of security controls on desktop platforms and devices

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $98,500 - $168,400 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 2/26/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.




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