Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy & Rank + Rally
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Rank + Rally is Levy’s dedicated retail wing, focusing on creating best-in-class retail experiences in sports & entertainment venues and online. Rank + Rally supports clients across sports and cultural venues including Wrigley Field, Crypto.com Arena, Q2 Stadium, and Chicago’s Field Museum.

Position: Manager E-Commerce

Department: Retail

Reports to: Director of Operations - Retail

Employment Status: Full-Time

Job Summary

As E-Commerce Manager, you will be responsible for optimizing the customer experience with our online store, Ivy Shop, using data to continually improve experience and drive sales. The ideal candidate will be an experienced E-Commerce professional with expertise and passion for continually driving both revenue and user experience.

Detailed Responsibilities

• Maintaining and optimizing the E-Commerce operations for Ivyshop.com
• Managing all aspects of the E-Commerce operations - including maintaining the online store, posting new items, and responding to customer support messages
• Analyzing sales and customer behavior (i.e. checkout flow) to improve site performance
• Monitoring website’s inventory levels
• Responsible for KPI achievement and reporting
• Overseeing the site’s fulfillment process from picking to shipping
• Working closely with location partners to identify ways to drive traffic to online and physical stores
• Utilizing social media channels to generate excitement and traffic
• Manage strategy and execution of marketing plans, encompassing email, social media, and digital marketing
• Own and execute marketing calendar for the online store
• Responsible for marketing budget allocation across all relevant digital channels (email, social media, digital, and paid)
• Working with Rank + Rally e-commerce team to drive improvements to the online store
• Supporting in the accurate completion of inventory to prevent shrinkage
• Attend management meetings to build collaboration with other departments at the location
• Manage relationship with internal and external stakeholders

Skills and Experience

• Experience in retail and/or e-commerce environments
• Degree in Marketing, Management, Business Intelligence or similar is preferred
• Familiarity with social media and digital advertising
• Familiarity with Microsoft suite and data visualization tools
• Experience with website management platforms. Shopify preferred
• Experience in customer service
• Design experience with tools such as Photoshop or Canva are preferred
• Experience working on a small business and possessing an entrepreneurial mindset is a plus
• Photography experience is ideal
• Excellent interpersonal and stakeholder management skills
• Curiosity for new technology and retail industry trends
• Basic understanding of professional baseball

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Job Type: Full-time

Pay: $41,813.08 - $72,687.98 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60613: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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