Service Technician
JOB DESCRIPTION
Title: Service Technician
Reports to: Service Manager
Major Objectives:

• Report any maintenance concerns for repairs to the Community Manager and Service Manager and then perform repairs either independently or alongside the Service Manager.
• Provide excellent customer service by ensuring that all assigned service requests are completed properly, in a timely manner (within 24 hrs. of assignment), while exceeding the resident’s expectation.
• Ensure excellent attention to detail with grounds and common areas by starting each day with a thorough inspection, by keeping the grounds free of all trash and debris, by replacing lightbulbs when needed, and by completing any necessary painting and repairs.
• Possess competent knowledge of use and care of tools and equipment used in facility and grounds.
• Assist with quarterly community audits and preventative maintenance, including but not limited to: all operating mechanical and non-mechanical parts, electrical, HVAC, plumbing, roofs, balconies, etc.
• Ensures compliance with state, federal and local codes and assist supervisor with city and fire inspections.
• Prepare vacant apartment homes for move-in in a manner that meets the standards set forth by Garrett Residential.
• Team up with leasing department to ensure that vacant apartment homes are ready and available for rental in accordance with move-in schedules.
• Willingness to work irregular hours when needed, including on-call and overtime hours, as needed.
• Attend and actively participate in technical training programs to maintain and enhance knowledge and perform swimming pool maintenance or other facility and/or landscape projects to ensure property aesthetics to meet or exceed Garrett Residential standards.
• Perform additional duties as requested by the Community Manager and Service Manager.

Specific Duties & Responsibilities:

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. This includes, but is not limited to, responding to service requests, ensuring apartment homes that have been delivered by construction are move in ready and consistently inspect amenities to make sure they are always in proper working condition and clean.
• With Service Manager's input, , initiate and prioritize your individual daily activities, including service requests, housekeeping, apartment turns, compliance and training.
• Ensure the community is open and ready for business at scheduled time daily and that all after hours’ emergencies are appropriately handled when assigned to you.
• Maintain relationship with vendors, residents, team members and associates on a professional level at all times.
• Basic carpentry skills and ability to safely operate a power washer, backpack blower, floor scrubber and carpet cleaner.
• Knowledgeable on OSHA regulations, health, safety and environmental laws.
• Responsible for maintaining the required uniform and ensuring a professional appearance and attitude at all times.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Basic computing skills in Outlook, Excel and Word.

Pre-Requisites:

• Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself.
• High School diploma/GED and one to three years’ experience in facility maintenance and/or mechanical repair.
• Must be consistently detail oriented.
• Strong organizational skills.
• Ability to recognize personal shortcomings.
• Ability to listen and understand intents and goals.
• Ability to think creatively and innovatively.
• Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
• HVAC experience required.
• CAMT certification preferred.
• EPA Type II or Universal Certification required at hire or within 90 days of assuming the position.
• CPO certification preferred.
• Must provide own tools.
• Must have a valid driver’s license and transportation for local travel of business needs.

Pre-Prerequisites (these are the most important items):

• Positive attitude.
• Relentless problem solving skills.
• Will never claim the work of others as their own.
• We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support all levels.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to inspect community.
• Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather.
• Ability to sit or stand for long periods at a time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Initial Training and Orientation:

• Garrett Residential Onboard
• Scheduled Weekly Meeting with

Ongoing Training:
The Garrett Companies support membership to professional organizations and continuing education.

Job Type: Full-time

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