Mainframe Production Support Engineer - Hybrid Remote Job at Guardian Life Insurance Company
Overview
Every day, Guardian gives 27 million people the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future, or taking care of employees. Today we’re a Fortune 250 company and a leading provider of life, disability, and other benefits for individuals, at the workplace and through government sponsored programs.
Do you have the desire to be part of this collaborative & innovative technology group? Is a culture where “People Count” and “We do the Right Thing” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian Life Insurance Company is actively seeking a hardworking, driven and self-motivated individual to join its
As Sr. Software Engineer/Mainframe Production Support Engineer, you will support key technology components within the Individual Markets mainframe application portfolio. This role acts as part of a distributed team to ensure the highest levels of application stability and availability. The position may act independently and/or collaboratively with solution architects, development teams, and multi-functional collaborators to support the operational aspects of applications and associated infrastructure, as well as respond to end user requests and break/fix items.
You are
- A self-starter, continuous learner and highly skilled technical professional who enjoys the art of problem solving!
- You have experience supporting mainframe-based applications.
- You work well with others and collaborate across teams as needed with a strong focus on application availability and reliability.
- You strive for solutions that curtail repetitive issues and promote ease of supportability.
You will
- Perform investigation and/or troubleshooting of application and/or infrastructure to resolve issues and determine root cause
- Reads/understands code and ideally identifies problems that may span several systems or integrations
- Understand business flow and inter connectivity of a sophisticated application ecosystem
- Focus on preventative maintenance to improve application uptime and proactively reduce production disruptions
- Uphold established SLAs to satisfy business needs
- May evolve as a domain expert to lead specific projects or initiatives
- Partner with Development teams in the planning and execution of production releases to minimize production problems
- Apply monitoring tools to identify unacceptable performance which may negatively impact business processing. Ensure end-to-end visibility and efficient tuning of proactive alerts/notifications.
- Effectively and proactively manages customer expectations, raising issues and proposing outstanding technical solutions to solve business problems; work with Business to prioritize incidents, defects and minor improvements
- Regularly review department metrics to identify trends in application defects and escalate appropriately.
- Continuously expand industry knowledge and be able to quickly identify and resolve technology problems
- Interacts with offshore teams operating in a managed service model with distributed teams across different locations/time zones
- Position requires support outside of normal business hours on a fairly regular basis for both scheduled maintenance and unplanned events
You Have
- Bachelor’s degree or foreign education equivalent in Computer Science, Information Technology, Electronics Engineering, or Mathematics and six (6) years of demonstrated ability at performing systems analysis, development, and quality assurance testing of Mainframe life insurance administration systems.
- Demonstrated expertise documenting sophisticated logical data and process modeling and translating Disability and Life insurance user needs into business and functional requirements.
- Proven expertise performing batch processing of Disability and Life Insurance Policy Administration transactions.
- Demonstrated expertise performing analysis and mainframe programming using COBOL, IDEAL, JCL, CICS, DB2, DATACOM, SQL, SPUFI, VSAM or Change-Man.
- Demonstrated expertise with CTG, Webservice and other middleware protocols for distributed system/mainframe communication
- Demonstrated knowledge of Enterprise Architecture frameworks.
- Demonstrated in-depth insurance domain knowledge.
- Experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, AppDynamics (or similar APM tool)
- Consistent record of supporting large scale business critical systems
- Excellent analytical and problem-solving skills. Quick but methodical problem solver; reacts quickly and appropriately with time critical issues
- Must be comfortable in a fast paced, changing environment
- Has strong written and verbal communication skills and can clearly articulate all aspects of the job requirements, including the creation of formal documentation
Location:
- Hybrid, US within a commutable distance to NY, Holmdel, or Bethlehem regional offices
- Will consider 95% remote for qualified candidates
- Up to 10% travel within US
#GuardianIT
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Salary Range
$74,560.00 - $138,460.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
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Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
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Dental plan
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Vision plan
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Health care accounts – flexible spending, health reimbursement, and health savings accounts
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Critical illness insurance
Life and Disability Insurance
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Company-paid Life and Disability insurance plus voluntary supplemental coverage
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Accident insurance
Retirement and Financial
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401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
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Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
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Flexible work arrangements (part in-person/part remote)
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Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
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Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
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Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
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Emotional well-being, mental health, and work/life resources powered by Spring Health
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Wellness programs, including fitness program and equipment reimbursement
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Child, adult, and elder back-up care support through Bright Horizons
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Adoption assistance
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College planning
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Tuition reimbursement
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Student loan assistance
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Commuter benefits in select metropolitan areas
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
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Employee Resource Groups that advocate for inclusion and diversity
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J.E.D.I. certification and training programs
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Matching gifts/volunteering
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
.
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