MACT Administrative Assistant
Full-time/Non-Exempt/Conrad
Montana Assertive Community Treatment (MACT) Program
Job Duties:

• Prepares the monthly employee work schedule and recommend and revise policies and procedures pertaining to these schedules.
• Answers telephone, greet clients, data entry.
• Maintains records of time employees work and leave time.
• Maintains and reviews with the team leader the budget for operation of the MACT program and assures that all purchases of supplies and equipment remain within that budget.
• Orders and maintains supplies, may arrange for maintenance of equipment, and furniture and equipment.
• May assist nurses in ordering medication for clients from pharmacies.
• Records admissions and discharges to provide a source of information for statistical reports.
• Maintains PACT client charts including the following: Set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor MACT clinical charts in coordination with the team leader, to assure that they are being maintained in accordance with unit policies and procedures.
• Informs and consults with MACT employees for the proper maintenance of MACT clinical charts.
• May conduct in-service training for MACT employees regarding clinical charting requirements.
• Updates and maintains a Policies and Procedures Manual to assure that current and accurate information is available to employees.
• Type letters, memos, and reports and requests medical records and client authorizations and maintains a log of requests and records received.
• May design and maintain forms to obtain and maintain insurance information regarding all MACT clients.
• Collects necessary data and prepares reports.
• Sorts, routes, and prioritizes incoming mail with distribution to appropriate employees.
• Greets people at MACT office and answers telephone calls including performing the following: (1) triage and coordinate communication between the team and clients; (2) get answers to questions for clients, families, community resources, and agencies; (3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available; (4) attend to symptomatic behavior (shouting and pacing) of clients who come into the MACT office for appointments with staff or of those who come in without a clear purpose (persons without nothing to do or who come in because of distress); and (5) decide when and how quickly to refer calls to other employees.
• Reports clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that client.
• Works with Many Rivers computer personnel to operate and coordinate the computer and management information systems for the program.
• Completes and appropriately maintains all required paperwork in accordance with Many Rivers policies.
• May need to transport clients in private vehicle.
• Some weekday and weekend duties such as medication delivery and must pass medication test within the probation period.
• Travel and transportation of clients is required.
• Performs other duties as assigned by management
• Bargaining unit position must participate in the Union pension fund.

Qualifications: Thorough knowledge of standard business procedure, grammar, punctuation, and spelling. Knowledge of alphabetical and numerical filing systems. Ability to establish and maintain effective work relationships with employees and the agency, to meet and deal effectively with a wide range of individuals; to compose effective routine correspondence and memoranda; to instruct others when applicable; to learn clerical tasks readily; to make routine decisions independently. Must have skills in the use of normal office equipment and computers. Must have people and problem-solving skills to assist and support clients with severe and persistent mental illnesses and their families. In addition, the position requires solid organizational skill and ability to make contacts and establish relationships to get information necessary for the program to function within the larger system. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. Excellent communication and customer service skills required.

~ Wage amount includes differential pay.
Education & Experience: This knowledge is typically acquired through graduation from high school, one year of secretarial course work at a college or technical school required, and two to three years of experience in general office work or an equivalent combination of education and experience is required. Knowledge of computers and software; simplified bidding, contracting, billing, and accounting procedures is helpful. Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.

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$1,000 Sign on Bonus!!*

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Benefits: *

• 401K Matching Contributions
• Health Insurance
• Dental Insurance
• Flexible Spending Account
• Health Savings Account
• Flexible Work Schedule
• Paid Holidays
• Paid Birthday
• Pet Insurance

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All Positions at Many Rivers Whole Health must pass Background Checks, Urinalysis Testing, and Motor Vehicle Record.*

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About Us: *
Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress — such as family and relationship problems, serious health problems, or workplace, school place and financial stressors — alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.
Our Mission:
Many Rivers Whole Health partners with people and communities to serve the whole person – body, mind, and spirit – by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.
Our Values:
Ambassador of Many Rivers, own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.

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EQUAL OPPORTUNITY EMPLOYER: *

Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.

Job Type: Full-time

Pay: $14.44 per hour

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