Job Summary:

Lutheran Social Services of the National Capital Area (LSSNCA) accompanies those in need to foster resiliency, self-sufficiency, and access to opportunities by creating, connecting with, and engaging welcoming communities. LSSNCA serves the DMV through community services - including refugee and immigrant resettlement, workforce development, and interpretation; family and children services - including foster care for unaccompanied refugee minors and adoption services; and health and wellness services - including CARE for Newcomers, healthy relationships education and Youth Haven. Together and with the help of partners and volunteers, we work to promote welcoming and compassionate communities.

The Logistics Coordinator supports the Development team and the entire LSSNCA organization by playing a critical role in the management and execution of resource movement on behalf of LSSNCA clients. As a key role in LSSNCA’s community engagement strategy, this position coordinates the procurement of donations, donation drives, and logistics of home setups for refugee families by working closely with resettlement staff and liaising with Good Neighbor Partner (GNP) groups and community members throughout Maryland. The Logistics Coordinator works closely with the Maryland Housing team to ensure proactive set-ups of homes and movement of donations. Reporting to the Director of Community Engagement, the Logistics Coordinator collaborates frequently with the Volunteer Coordinators, Community Engagement Specialists, and other key staff members to ensure timely delivery of donations and supplies to clients. Furthermore, the Logistics Coordinator supports the management and communication with volunteers, community members, and stakeholders working to help and serve all our clients. This position requires constant communication, problem solving, and a solution-based mindset with fellow team members, staff members, leadership, and external stakeholders.

Essential Functions

Donations Management:

• Maintain current knowledge of U.S. Resettlement Program.
• Maintain current knowledge of all LSSNCA programs-Refugee and Immigrant Services, Children, Family and Youth Services, Services for New Americans.
• Help manage and support accurate and comprehensive inventory system for all in-kind donations.
• Coordinate logistics and communication for pick-up and distribution of supplies for LSSNCA clients including through apartment setups, donation drives, and individual donors.
• Work closely with key program stakeholders in RIS, CFYS, and SNA to proactively identify donation and volunteer needs, analyze trends, and strategize responsive community outreach.
• Process vehicle donations and related paperwork for LSSNCA clients in coordination with the Director, of Community Engagement
• Work closely with the Logistics Coordinator in VA, Volunteer Coordinators, and the Resource Center Manager to ensure efficient and effective practices for procuring and distributing donations.
• Record and report on in-kind donations provided to clients according to program guidelines and documentation, including but not limited to Matching Grant, on a monthly basis.
• Participate in vetting and streamlining in-kind reporting processes for the Matching Grant program, including documentation, vetting, and reports to finance and development.
• Contribute to the Development team’s donations and growth strategy.
• Take lead in transporting donations as well as apartment setups, including furniture and home supplies for refugee families.
• Support Director, Community Engagement and Development team in developing and updating materials and community resources related to donation needs and processes.

Resettlement Support:

• Oversee and supervise logistics for apartment setups for newly arrived refugee families, including collaborating with the Community Engagement Specialist and Good Neighbor Partner (GNP) groups with families; communicating necessary client information and setup guidance; liaising with GNP and case management staff, ensuring the furnishings and supplies are provided through home setups in accordance with program guidelines, and appropriate documentation is completed.
• Serve as responsive POC for LSSNCA’s ongoing partnership with Homes Not Borders in the coordination of home setups.
• Develop streamlined process for apartment setup and grocery/meal requests among staff.
• Spearhead and coordinate the logistics of donations drives with faith communities, organizations, and other groups by interfacing with the community and liaising with Maryland LSSNCA staff.
• Monitor and match requests and interest from in-kind and community members with gift-in-kind needs of clients and assistance for staff.
• Work closely with Director of Community Engagement to organize and supervise volunteer activities and special projects, such as community donation drives, World Refugee Day events, holiday food deliveries, and volunteer Appreciation events.
• Support outreach to congregations and organizations in coordination with the Community Engagement team in order to strengthen gift-in-kind donation base, recruit GNP apartment setup partners, and expand affordable resource options (e.g., housing, ESL, supplies) for clients.
• Fleet vehicles: support coordinating routine maintenance for agency owned vehicles
• Other duties as assigned

Education:

• High school degree or equivalent

Desired Experience:

• Prior logistics experience
• Experience with program coordination or volunteer management
• Experience with faith groups/congregations, service groups, and collegiate organizations a plus

Computer Skills:

• Microsoft Office Suite

Other Requirements:

• Valid driver’s license with clean driving record.
• A personal vehicle or access to a vehicle required.
• MD and FBI criminal background check.
• Comfortable with physically active job requirements, including lifting furniture, household goods and supplies, and climbing flights of stairs on a regular basis.
• Open and comfortable with a semi-flexible schedule
• TB test

Preferred Skills:

• Knowledge of the US resettlement program.
• Familiarity with nonprofit organizations in the DMV area.
• Excellent customer service delivery and focus
• Strong communication skills
• Data entry and use of general office equipment.
• Attention to detail and accuracy, strong organizational skills