Job Title: Loan Servicing Specialist I, II, III

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Department: *Lending

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Reports To: *Loan Servicing Manager

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Function: *
Supports the lending function in all consumer and real estate loan products. Responsible for a variety of job tasks related to the post settlement servicing of loans.

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Position Requirements: *
EXPERIENCE:

• Level I = 1 to 3 years
• Level II = 3+ years
• Level III = 5+ years

EDUCATION: High school diploma or GED equivalent

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Duties: *

• Respond to Member loan file maintenance requests. Research member questions and/or discrepancies, performs necessary adjustments, communicate decisions to Member.
• Cross collaborate with related lending units in all aspects of loan servicing, including Branch Offices, Loan Call Center, and Real Estate & Consumer Loan Fulfillment.
• Responsible for knowledge and adherence to all loan servicing policies and procedures.
• Maintain production, quality, and service standards for lending.
• Monitoring collateral title tracking reports to ensure proper lien placement. Work with Members, automobile dealerships, financial institutions, government agencies, and state/county courthouses to file and correct titling issues.
• Monitor closed loan reports to process collateral lien releases in a timely manner.
• Review and balance monthly general ledger reconciliations related to lending and ancillary products.
• Work with third party vendors to process claims and correct errors.
• Assist in mortgage escrow analysis practices.
• Assist in preparation of loan payoff statements as requested.
• Knowledge and usage of Customer Relationship Manager (CRM) & DocuSign to efficiently process Member requests and document corrections.
• Responsible for entering accurate action notes and data integrity when performing loan file maintenance on existing accounts.
• Assists in the achievement of Lending Department and Credit Union Strategic Plan Goals.

Advanced Duties

• Manage the real estate escrow process.
• Assign work and oversee servicing functions for any real estate loan sales on the secondary market.
• Apply analytical skills, judgment, and innovation to make decisions within the scope of standard operating procedures.
• Makes recommendations to Loan Servicing Manager for exceptions to policies, procedures, and workflow.
• Provide staff training as assigned.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.
Perform other assigned duties of similar scope and complexity.

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Great Place to Work: *
Team-oriented environment!
Work for one of Maryland’s largest and fastest-growing credit unions! Build your career with a non-profit organization in the financial industry while also helping the community. Since 1953, First Financial Federal Credit Union has been a major asset to the Baltimore and Carroll County communities and with your help, we can continue this tradition. Join our family-friendly company and discover these additional perks:
All eligible First Financial employees receive:

• Excellent Pay! Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, new employees are hired in the lower half of the scale.
• A full benefit package is available for all eligible full-time employees that includes medical, dental, vision, life & disability insurance.
• Paid holidays.
• Paid volunteer time.
• Incentive bonuses.
• Generous 401(k) plan contribution.
• Employee recognition programs.
• Tuition reimbursement - up to $4,200 per calendar year for pre-approved undergraduate courses and up to $5,400 per year for pre-approved graduate courses.
• Employee wellness program, including a free on-site full fitness center in our Administrative Building.

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Equal Opportunity Employment*
First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

Job Type: Full-time

Pay: $16.51 - $30.88 per hour

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