About Us

Boon-Chapman is not your average Third Party Administrator. In addition to traditional TPA services, Boon-Chapman administers business process outsourcing for insurance entities, and other services through its sister companies. With nearly 55 years in business, Boon-Chapman combines the legacy of a family-owned-and-operated company, with the energy and potential of a fast-growing enterprise of companies. A few of our benefits include:

• Paid holidays & competitive PTO that increases with tenure
• Full benefits package including healthcare, dental, vision, paid STD & life
• Casual everyday dress
• Free onsite doctor (three days a week)
• Unlimited opportunities for growth – success is in your own hands

About the Helpdesk Technician

As the Helpdesk Technician you’ll be responsible for answering help desk calls, emails and e-ticket requests. Identifies and troubleshoots hardware, software and network issues and provides resolution. Assists the IT department with various IT initiatives and communications. Key responsibilities include:

• Identifies and diagnoses problems for personal computer software, PC hardware, various networks, printers, Internet connections and technology; communicates solutions to end users.
• Answers, screens and refers telephones call to appropriate locations.
• Maintains the Help Desk e-ticket system and various IT requests by ensuring that IT staff has completed assignments by the designated completion dates.
• Assists in the set up and configuration of PC desktop hardware, software and peripherals.
• Assists management with the maintenance of critical systems.
• Ability to train helpdesk technicians on advanced systems
• Performs other duties as assigned.

What We're Looking For (Nobody's Perfect, but Experience is a Plus!)

• One year of help desk or technical support experience required.
• High school diploma or equivalent. Experience and education may be substituted for one another.
• A+ Certification, Network + Certification Basic Unix/Linux and/or Active Directory in Windows domain experience preferred.
• Knowledge in PC operation, troubleshooting, hardware and software.
• Knowledge of Windows operating systems.
• Knowledge of Microsoft Office.
• Skill in interpersonal and written communication.
• Ability to identify, troubleshoot and resolve technical computer-related issues.
• Ability to handle calls and e-mails from internal and external clients in a professional manner.
• Ability to accurately compile data and perform detailed work.
• Ability to meet deadlines.
• Ability to maintain regular attendance.
• Ability to maintain confidentiality of material and information.
• Ability to maintain professional appearance and demeanor.
• Ability to lift/carry up to 25lbs.
• Occasional travel between offices.
• Ability to work as a member of a team.

Physical Requirements

• Must be able to remain in a stationary position for 80% of the time.
• Must use close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and expansive reading.
• Must be able to lift or move items up to 25lbs.
• Must have the ability to move files, open filing cabinets and bend or stand as necessary.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice