The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Supporting Responsibilities

• Communicating and maintaining the following Mandarin Oriental Hotel Group’s Learning & Development Standards along with the Executive Committee, Hotel Manager and General Manager
  • MOve In Orientation
  • Departmental Training
  • Off-Job/Classroom Training Programs
  • Supervisory/Management L&D
  • Managing L&D for the Hotel
  • Tips Training, OSHA Required Trainings, MSDS, Food Handling, and Certification.
  • L&D Administration and Resource Management
• Planning, implementing and reviewing learning and development for the hotel and individual departments.
• Designing, delivering and/or arranging training programs to address specific training needs (compliance, essentials, corrective, developmental)
• Creating overall hotel L&D strategic plan and supporting department heads in creating the department strategic plans
• Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up and any new training programs as provided by Corporate Learning & Development
• Managing internal and external training documentation within the property
• Reporting on status of training for each colleague within the hotel
• Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel
• Controlling training expenses and managing expenditures to meet the property’s needs while remaining within budget guidelines
• Coordinating outside training requirements
• Maintain the HR Training room, inclusive of all equipment and materials
• Facilitate adherence of all colleagues to established LQE, AAA 5 diamonds, and other compliance training requirements.
• Supporting the Managing Performance & Development process for all colleagues
• Maintenance of attendance and compliance records and other documentation related to the Learning & Development efforts.
• Assist HR Coordinator to maintain and update weekly employee newsletter and bulletin boards with relevant announcements
• Assist HR Coordinator and Benefits Manager in all colleague recognition programs to include Fan of the Quarter, holiday parties & celebrations, and other team building activities
• Plan and conduct meetings with EXCO members, department managers, and rest of colleagues to review performance trends, develop employee action plans and give recognition
• Development of annual learning & development plan and calendar
• Assisting with succession planning for all colleagues
• Participating in Corporate initiatives, such as yearly conferences
• Spearhead and engage others in local community initiatives
• Assisting with other Human Resources functions as needed

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Requirements:

• A minimum of 3-5 years in training experience, preferably within the hospitality field
• Knowledge of different departments within a hotel setting
• Must possess ability to coordinate with multiple tasks
• Knowledge of how to develop training programs
• Strong Computer literacy to include: Microsoft Office Suite and Internet, Canva, HRIS programs, and performance review programs
• Excellent communication skills both written/verbal with English writing skills to develop written correspondence and training materials
• Problem solving and Action Plan formulation.
• Requires high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions
• Possess high degree of stamina, agility and flexibility
• Able to present themselves with an uplifting, positive, personality as well as presenting a high degree of confidentially.
• Bi-lingual communication a plus but not required
• Willing to travel for trainings domestically within the United States, as well as internationally

Salary: $90,000 to $100,000/yearly.