Lead Store Solutions Representative - Lacey Based

Shift Schedule: Mon – Thursday 10 hours a day $23 - 27.50/hr DOE; all travel expenses paid.Benefits Summary: Benefits for Harbor Team Members include PTO, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match

General Summary:

The purpose of the Lead Store Solutions Representative is to ensure that each assigned project is completed in a professional and timely manner for all Southwest WA customers.. This position is responsible for ensuring that everything possible is completed at each store location to offer the merchandising appearance and organization required by company standards. The Lead Store Solutions Representatives will guide and motivate team members to work together and ensure they’re delivering exceptional customer service. This position will also help with training and development of the Store Solutions Representatives team, ordering supplies, providing updates to the Regional Sales Manager, and other duties to assist management.

Essential Job Functions:

• Responsible to implement company plan-o-grams in all sets. This includes the selection of products for core sets as outlined in our Merchandising Solutions; rearrange store shelves, or display areas as close to company approved layouts as possible. This includes: merchandising, stocking product, SRP pricing, shelf facing, rotating merchandise and cleaning of product and shelves as needed.
• Inventory management of supplies in vans and storage areas.
• Maintain a clean and safe work environment in the customer’s stores.
• Work professionally by maintaining dress and personal appearance codes according to company standards.
• Assign categories to team members that encourages and ensures cross category training.
• Monitor potential account problems at the store level and report to the Territory Sales Manager or Regional Sales Manager.
• Ensure all retail items placed in the store are tagged.
• Ensure Count of Goods is recorded at each reset.
• Maintain the Store Solutions Calendar schedule and communicate with team member(s).
• Provide Regional Sales Manager with weekly updates.
• Assist in developing layouts for stores as needed.
• Assume responsibility as main contact for securing merchandising supplies.
• The lead will check the work of SSR’s to ensure category resets are being completed properly.
• Enter Count of Goods into SharePoint spreadsheet.
• Order Customer reports for discontinued items and movement reports when requested.

Knowledge, Skills, and Abilities:

• Ability to read and write English.
• Must possess basic math skills.
• Strong customer service skills.
• Ability to follow written instructions.
• Valid driver’s license from the state of residence.

Education and Experience:

• Customer service experience required.
• High school graduate or equivalent preferred.
• Experience in Merchandising in a senior position preferred.
• DSD experience preferred.
• Sales and retail work experience preferred.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.