Position Title: Lead Logistics Support Specialist

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Schedule: 2 Positions Available

• Overnight: Sun-Thurs, 11:00pm-7:00am
• 3AM: Tues-Sat, 3:00am-11:30am

Reports To: Operations Manager or Site Coordinator

Pay Rate: $24.20/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Generous paid vacation time and sick leave
• 13 observed Federal and Jewish holidays
• 4 Floating Holidays each year, which employees select from over 60 religious holidays and community days of importance
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Jewish Family Service of San Diego has a duty to provide and maintain a workplace that safeguards the health of our employees and their families, our guests, our volunteers, and the community from the COVID-19 virus. To help prevent the infection and spread of COVID-19, JFS requires that all its employees be fully vaccinated against COVID-19. We make accommodations for eligible medical and religious exemptions, which can be discussed upon hire.

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Migrant Shelter team as the Logistics Support Specialist Lead. In this role, you have the opportunity to use your coordination and process development skills and inventory management experience to make a meaningful difference in your community and help change lives across San Diego. The Logistics Support Specialist Lead plays an integral role on the team and supports the entire agency by supporting the overall Shelter operations. This position reports directly to the Shelter Operations Manager or Site Coordinator and works closely with the other Logistics Leads and the rest of the Migrant Shelter team.

The Logistics Support Specialist Lead will provide program support and supervision to a team of Logistics Support Specialists. Responsible for coordinating most logistics functions of shelter operations. This position must prioritize the shelters operations and workflow with efficacy and efficiency to ensure tasks are complete and goals are met. Participate in the development of policies and procedures while ensuring they are documented, communicated, and adhered to. They will coordinate and assist staff/volunteers with providing other supportive services. Responsible for managing the movement of inventory.

Responsibilities:

• Direct supervision to Logistics Support Specialists; including time sheet management
• Evaluate and provide appropriate developmental/mentoring opportunities for staff
• Provide professional development and mentorship support to direct reports
• Conduct coaching and corrective action conversations with staff, as necessary
• Manage, coach, and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
• Ensure that logistics team is aware of contents and adheres to JFS Handbook
• Develop and maintain strong relationships with all persons connected to the logistics process
• Participate in shelter leadership meetings
• Coordinate, organize, and disseminate information in Logistics and Logistics Leads Meetings
• Takes ownership for team cohesion
• Coordinate with all functions of shelter operations to ensure guests needs are met
• Maintain careful records for any cash/card handling, and other relevant financial processes
• Creating and Developing Logistics process’
• Inventory management and stock auditing to meet the needs of shelter operations
• Assess and review impact of logistics change
• Ensure the integrity of inventory accuracy
• Ensure staff are equipped and processes in place to safely transport shelter guests to/from partner organization and travel hubs
• Ensure shelter guests have all documents required for program exit and onward travel
• Operational assistance is provided to receive new guests into the shelter
• Anticipate and identify the need of all the activities of the shelter
• Provide support and direction to volunteers
• Receive, organize, and distribute donations
• Report needed supplies/donations needed for the operation to Program Assistant
• Enter, run, and review data for accuracy within the client database (ETOI)
• Handle all requests in an efficient manner
• Work in an environment that is fast paced, completing multiple tasks, efficiently, safely while meeting stringent timelines
• Maintains inventory and orders supplies as directed
• Monitor and support the quality-of-service delivery
• Monitor and support and the morale of the workforce
• Be available to receive and always respond to leadership phone calls and/or texts during shift.
• Follow prescribed procedures for safe meal and snack service
• Contact the appropriate entity as written in procedures define if there are medical or other emergencies
• Safely transport and guide shelter guests to/from partner organization, shelter locations, off-site appointments, and travel hubs
• Interact with guests to support welcoming environment, and direct questions and requests to the appropriate team member
• Participate in required training
• Performs other duties as assigned

Skills/Experience/Abilities That Are a Must-Have:

• 2 years supervision and leadership experience
• A valid driver’s license, car insurance, reliable vehicle and a clean driving record
• Proficiency in Microsoft Suite (Word, Excel, Outlook, etc.)
• Ability to multitask efficiently and effectively
• Ability to offer professional and friendly service in a fast-paced environment
• Ability to provide support and guidance to shelter staff
• Ability to work effectively with shelter leadership and collaborate with staff at all levels
• Experience to manage, coach, and provide training for direct reports
• Exceptional organizational and analytical skills
• Strong decision-making skills in the midst of on-going changes
• Strong team player
• Careful and thorough attitude with a good work ethic
• Comfort working in an environment where multiple languages are spoken
• Comfortability with quick pivots/adjustments in program processes
• Commitment to excellence and ability to provide high quality work
• Excellent communication that is clearly, effectively, and professionally with others, verbally and in writing
• Continuously strive for self-improvement
• Coordinate, organize and manage multiple tasks in a busy work setting
• Creative, innovative thinker who embraces new ways of approaching challenges and opportunities
• Establish and maintain effective working relationships with staff, volunteers, community partners and others connected to the work
• Desire to work in a team environment
• Excellent judgment and instinct, especially when working autonomously and in a team
• Experience in customer service
• Experience supervising staff, interns, and/or volunteers effectively
• Identify methods to maximize service effectiveness and efficiency
• Resilient, optimistic, and open to change
• Sensitivity to cultural differences present in the service population
• Strong leadership skills
• Thrives in a dynamic environment in which priorities often shift quickly
• Understanding of foreign-born immigrant populations and the concept of trauma-informed care
• Associates/Bachelor’s degree in referred field and/or at least 1 year experience.
• CPR/First Aid & AED Certification preferred, but not required
• Valid CA Driver’s License

Physical Requirements of this position:

Must be able to:

• Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone
• Extended work with computer
• Close, distance and peripheral vision
• Occasionally climb or balance, stoop, kneel, crouch or crawl
• Concentration and good hearing are required
• Heavy Work – Exerting up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Climbing - Ascending or descending ladders, stairs, ramps, and the like, using feet and legs and/or hands and arms
• Balancing – Maintaining body equilibrium to prevent falling and walking and standing
• Stooping – Bending downward and forward by bending spine at the waist
• Kneeling – Bending legs at knee to come to a rest on knee or knees
• Crouching – Bending the body downward and forward by bending leg and spine
• Crawling – Moving about on hands and knees or hands and feet
• Reaching – Extending hand(s) and arm(s) in any directions
• Standing – Particularly for sustained periods of times
• Walking – Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
• Pulling – Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
• Lifting – Raising Objects from a lower to a higher position or moving objects horizontally from position to position
• Grasping – Applying pressure to an object with the fingers and palm
• Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication
• Repetitive Motion – Substantial movements (motions) of the wrists, hands and/or fingers

Conditions the worker will be subject to in this position

• The worker is subject to varied environmental conditions. Work activities occur inside and outside
• The worker could be subject to extreme cold, including temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity
• The worker could be subject to extreme heat, including temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity
• The worker is subject to noise. There is enough noise to cause the worker to shout in order to be heard above ambient noise level
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving vehicles, or exposure to chemicals
• The worker will be in an environment with possible communicable illnesses (including COVID) and must be comfortable performing the duties in this type of environment

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

• Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.