Lead Community Supervision Specialist Job at Braintrust
Braintrust San Francisco, CA 94133
ABOUT US:
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- JOB TYPE: Direct Hire Position (no agencies/C2C - see notes below)
- LOCATION: Remote - Work from anywhere
- SALARY: $80,000 – $100,000/yr
- ESTIMATED DURATION: 40hr/week - Long term
ABOUT THE HIRING PROCESS:
When you join Braintrust, you will be invited to a screening process for Braintrust to learn more about your previous work experiences. Once completed, you will have access to the employer for this role and other top companies that seek high-quality talent. Apply to this job to kick off the process.
THE OPPORTUNITY
Requirements
- A proven track record in leading community building or moderation teams
- Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently
- Strategic thinker who can build thoughtful, data and insight driven plans for community channels
- Produced reports on relevant moderation statistics, issues and outcomes
- Excellent writing and communication skills in English
- Strong understanding of Web3 terms and technology
- Great knowledge of online communities and cool under pressure
- Not required, but nice to have: ability to read and write in multiple languages
What you’ll be working on
NEAR has the reputation of creating and nurturing a warm, welcoming and inclusive community. Community Moderators usually act as the first touch point to the NEAR ecosystem and play a vital role in ensuring that the NEAR community is thriving and healthy by offering a safe and inclusive space online.
In the next 12 months, we want our Community Support Lead to build a stellar team of moderators ensuring coverage across channels, engage with the community, convey community feedback to the NEAR Foundation, and constantly improve the overall experience for the NEAR community across online channels.
You Will:
- Define, execute and manage the strategy and roadmap for NEAR Community channels
- Be responsible for 24/7 coverage on Telegram, Discord, Forum & Reddit
- Develop escalation processes and moderation guidelines
- Evaluate and introduce tools that assist the team of moderators with their work
- Maintaining and improving engagement on community channels
- Set up ways to measure the right metrics for community channels
- Build a sense of community(SOCI) and facilitate the process of people helping each other.
- Constantly find new ways to refine and improve community experience
- Relay feedback from the community to the NEAR Foundation
- Develop a roadmap with timelines for decentralized community support & moderation
Apply Now!
Braintrust Job ID: 6608
C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.
Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
This is a remote position.
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