Overview

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The Operations Lead reports to the Store Manager, General Manager, and Director of Retail Operations. This individual is responsible for daily operations of opening and closing the store, measuring the store’s performance, driving sales to meet store goals, inventory management, waste management, intake, merchandising products, order fulfillment, and supporting the back-of-house team operations. This position assesses operational improvement opportunities, increasing productivity, ensuring online menu accuracy, training, optimizing the customer experience, and solving inventory compliance problems.
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Expectations
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• Ensure audit compliance and work with the Store Manager, Director of Retail Operations, and COO to perform bi-weekly audits or as directed by the corporate leadership team

• Work closely with operation and fulfillment Canncierge to increase productivity, accuracy, and product knowledge

• Maintains the back of the house, organized and cleaned

• Maintain inventory control - inventory counts, communicate needs, reconciling, discounting, processing display and trade samples, waste tracking and removal

• Audit pricing and photos to ensure accuracy for inventory offerings on in-store menus

• Meets and exceeds assigned store shrink goals

• Assist the salesfloor Canncierge team as needed by executing high customer experience standards, including industry-leading customer engagement through strong sales techniques and product knowledge

• Assists the delivery and operation team as needed to ensure deliveries and pick-up orders are completed in a timely manner to ensure a five-star customer experience

• Oversee compliance for all delivery orders and ensure drivers are delivering a five-star experience

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• Accountable for assisting with the execution of accurate inventory counts in

weekly Inventory Reconciliation including, but not limited to:

Pre and during Inventory

• Preparation of blind count sheets

• Verifying each inventory location receives two (2) blind counts

• Ensure all inventory is scanned into the PARSL inventory count application

• Compare both blind counts per location to inspect for discrepancies and reconcile as necessary

• Once all counts completed, upload all documents to Google Shared Drive for Inventory

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Post-Inventory

• Accountable for assisting in the research of discrepancies by recounting items as necessary or verifying proper inventory

• Ensure all items are counted for accuracy before receiving the package and signing Metrc Manifest

• Assist & supervise intake of orders

• Receive goods from vendors following appropriate procedures and

ensuring receipt of all documentation from the vendor

• Ensure all items are counted for accuracy before receiving the package and signing Metrc Manifest

• Import package from Metrc and upload Blaze Identifiers into PARSL and

begin PARSL tag allocation

• o Stock product upon completion of purchase order in various locations as

• necessary once approved by the Manager on Duty

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• Assists Store Managers, Leads, and General Manager with inventory and cash management, daily and weekly as needed

• Maintaining inventory variances to stay below 1.5% at all times on reconciled products

• Successfully performs opening, mid, and closing duties to ensure the business is operating at max efficacy

• Managing the salesfloor to drive sales to meet store goals and provide coverage for paid and unpaid breaks

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Requirements
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• Minimum 21 years of age

• Minimum 2 years of retail experience

• Must possess strong analytical skills to assess data, facts, and figures

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Preferred Qualifications
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• Cannabis Knowledge

• Luxury Retail or Management Experience

• Knowledge of Metrc and Cannabis Compliance Regulations

Competencies*

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• Great Communication and Listening Skills

• Integrity and Trust

• Leadership

• Performance Management

• Conflict Management

• Drive for Results

• Adaptable

• Time Management

• Highly Organized

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This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, scanners, phones, and photocopiers. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
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Physical Demands
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• Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed

• Ability to climb step stools and laddersAbility to stand/walk for long periods at a time

• Possess manual dexterity and hand-eye coordination

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Position Type
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This position requires long hours, frequent weekend work, nights, and holiday availability.

Other Duties
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What Pineapple Express Offers
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• Competitive compensation

• A company culture that supports growth and development

• Employee discount on products sold in store

• Comprehensive benefits package

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Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90028: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Retail management: 2 years (Preferred)

Work Location: One location

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