At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

ON-SITE IN ANDOVER, MA

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Strong leadership skills which include:
  • Provides leadership and work guidance to less experienced personnel.
  • Schedule time-off with site resources.
  • Work with HR manager on disciplinary actions.
• Strong interpersonal Skills
• Strong customer service skills

Basic Qualifications

• College degree is preferred but not required
• Five or more years of field support experience
• Strong Leadership skills – must have managed a team of at least 10 individuals which includes the HR aspect (i.e., Hiring, firing, disciplinary actions, recognition, etc.). It can’t just be that the individual managed their day-to-day activities but no responsibility for them.
• Strong communication skills, both oral and written. Will be communicating with the client directly and needs the ability to communicate effectively.
• Strong customer service skills – must be able to work directly with the client and be able to work through sensitive issues without them getting escalated.
• Must be very experienced with MS office suite – Individual will be responsible for creating and maintaining spreadsheets and PPT presentations.
• Excellent organizational skills – Individual will be responsible for the day-to-day activities of a 20-man team. Must be able to organize priorities and assign to resources.
• Excellent Time Management skills – At any given moment, this individual could be managing 20 resources over 5 to 7 projects at the same time. Needs the ability to manage his/her time accordingly.

Other Qualifications

• Good interpersonal skills to resolve field support problems
• Strong analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve complex hardware/software and equipment problems
• Ability to provide guidance to other field engineers
• Willingness to travel

Work Environment

• On-site Andover, MA
• May require occasional weekend work but not regularly

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.