Summary:

Dreamstyle Remodeling is seeking an IT Support Technician to support and maintain company systems and employees. This will include but not be limited to face-to-face interaction with Dreamstyle employees during business normal hours with an occasional afterhours requirement, hardware and software support tasks, configuration support of Windows operating systems. The successful candidate will display excellent customer service skill and quick decision making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.

Reports to: VP of IT Operations

Minimum Qualifications:

· Two plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment

· Possess a passion for providing excellent customer service

· Confidence to interact with a wide range of people from executives, clerical staff, network specialists, developers, senior management, and vendors

· Physical qualifications required to perform the job function to lift 25 lbs. and sit for long periods of time

Preferred Qualifications:

· Work as part of a team in a fast-paced environment supporting company employees.

· Provide internal technical support, password resets / account unlocks.

· PC hardware and software installation, troubleshooting, break/fix, imaging.

· Manage ticket queues and priorities.

· Onboarding of new employees including new hardware deployment, initial end-user walkthrough.

· Offboarding requests including account deactivation and hardware collection.

· Phone support for end-users.

· Provide customer service, technical support and guidance to company personnel where required.

· Monitor resolve or report violations of company and I.T. policies primarily with regards to I.T. security, network and software standards.

Working Conditions:

· Office environment, with minimal travel required

Supervisory responsibilities: No

Essential Job Functions:

· Knowledge of installing, configuring, monitoring and troubleshooting Windows desktops.

· Knowledge of installing configuring, monitoring and troubleshooting Microsoft Office products including O365.

· Working knowledge of anti-virus, anti-spam applications.

· Experience working with help-desk ticketing systems.

· Eagerness and ability to learn other hardware and software as they become pertinent to the business needs.

· Excellent customer service skills required.

· Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts.

· Ability to use Microsoft Word, Excel and Outlook.

· Ability to setup personal computers including carrying and lifting up to 25 lbs.

· Proven troubleshooting skills.

· Basic understanding of networking.

· Extensive knowledge of computer applications and conceptually, how they work.

· Organizational skills sufficient to ensure all calls are logged and follow-up is complete.

· Must possess ability to work under pressure.

· Must possess ability to multi-task.

· Ability to answer telephones and provide courteous, prompt and efficient customer service.

· Ability to organize multiple work tasks and prioritize them to meet specific deadlines.

NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.

Dreamstyle Remodeling is an Equal Opportunity Employer - Disability | Veteran

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Albuquerque, NM 87109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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