POSITION: IT Support Specialist

FUNCTION: Mechanical/Technical

REPORTS TO: Sr. Director of Information Technology

JOB TYPE: Full Time

LOCATION: Avalon, Ca

About the Company:

Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine’s Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island’s natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.

We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island – “California’s Island Escape”.

The Role:

The incumbent is responsible for the day-to-day support of technology associated with property applications for Corporate offices, Hotels, Restaurants, Beach Club, Country Club, Activities office, Sales & Marketing, and support personnel. Daily duties include but not limited to support, repair, and implementation of IT hardware and software.

Responsibilities:

The incumbent is responsible for:

• Windows Active Directory
• Knowledge of Windows and Mac OS systems
  • Windows Systems and Windows Servers 2012/2016/2019
• Microsoft office suite support
  • Microsoft 2019 and Microsoft Office 365
• IP Phone/Switch (Avaya CS1000)
• Voicemail (Callpilot, HMS400, Contact Center)
• Call Accounting, Vingcard,
• Restaurant and Retail POS (Micros 3700)
• Hotel system PMS (Micros Opera)
• Paycom Timeclocks Time and Attendance
• Accounting systems (Platinum, FAS, FRX)
• Cybersecurity Best Practices
• Working Knowledge of networking equipment, configuration and operations including firewall, routers, switches, and servers.
• Working knowledge of network topologies and TCP/IP protocols.
• Troubleshoots network performance issues and creates and maintains a disaster recovery plan.
• Administer and maintain end user accounts, permissions, and access rights as well as establish service level agreements with end users.
• Performs back up to appropriate storage area.
• Experience working in a compliant and audited IT environment (PCI-DSS, SOX, HIPAA, etc.)
• Maintain up to date documentation and asset management.

Minimum Qualifications:

• Must be able to work Wednesday through Sunday 9am to 6pm
• Self-motivated and capable of working unsupervised.
• Excellent communication and customer service skills.
• Good problem solving and organization skills.
• Available to work weekends/holidays.
• Live on Catalina Island.

• Must be minimum of 18 years of age
• Outgoing (strong interpersonal skills)
• Fantastic troubleshooter with a strong attention to detail
• Team player and ability to work independently
• Good sense of humor with a strong desire to learn

• Familiarity with a variety of tech support concepts, practices, and procedures
• A certain degree of creativity and latitude required

Education and/or Experience:

• 2 – 3 years tech support experience in a break-fix environment
• Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc.
• An Associate’s degree or its equivalent

Language Skills:

Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred.

Physical Requirements:

• Must be able to stand, walk for extended periods of time.
• Must be able to lift and carry up to 25 lbs.
• Must be able to bend, stoop, squat, stretch, push and pull on a regular basis.
• Must have full range of overhead motions and full hand dexterity.
• Requires visual acuity and the ability to hear clearly to communicate with managers, coworkers and guests

Benefits:

We offer a highly competitive salary with health, dental life, 401K Match, vacation and sick benefits for all Full Time regular positions. Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Equal Employment Opportunity:

Catalina Island Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Catalina Island Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Catalina Island Company is committed to working with and providing reasonable accommodations to individuals with disabilities. Catalina Island Company is a drug-free workplace. If you need a reasonable accommodation because of a disability for any part of the employment process you may contact us at jobs@scico.com and inform us of your request and your contact information.

At-Will Employment:

Employment will be on a, ‘at-will’ basis, meaning that the employment relationship may be terminated with or without cause and with or without notice at any time by either the employee or Catalina Island Company.