Is your career as a consultant ready to be super-charged? At Innovien Solutions, we're in the business of placing technology consultants who out-work, out-think and over-deliver. If you're ready to work with the best clients in the industry, we're ready to match you with the top people in the business.

As an Innovien Solutions consultant, you'll help businesses solve the most pressing technology challenges of today. We're looking for consultants with capability and character... people with the drive, desire and determination to dream big, but do bigger. You'll like working with us because we'll go to bat for you, working tirelessly on your behalf. Best of all, we only work with the highest quality clients to ensure your experience is nothing short of top-notch.

Our Global Partner in the Aerospace & Defense industry is looking for an IT Support Specialist to join there team in East Hartford, CT! Our client is looking for top notch IT Support Specialist to support their key Research Center in the US! With this being such a large environment, ticket volume is high, providing a huge opportunity to work in a large enterprise getting exposure across a Fortune 50 organization. This is one of their key locations, as most of their high-level research work is done at this location so this is a HUGE opportunity for someone to come in and make a big impact. Apply today to connect with a team member!

Requirements:

• 5+ years’ experience troubleshooting and supporting PC, hardware, desktop, and peripherals at an enterprise level
• Hands-on experience working with Windows 10 & 11 in a Domain Environment

o Knowledge of Office 365, Active Directory, Azure, Active Directory, VPN, & Microsoft Teams

• Mobile device management experience with both IOS & Android devices
• Experience with AV/ teleconferencing equipment.
• Understanding of network connectivity/cabling and networking, and Active Directory
• EXCELLENT communication and Customer Service mentality

Responsibilities:

• Responsible for working with end users at RTRC and supporting the hardware infrastructure that is not third party supported
• Providing client facing onsite deskside support as well as in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
• Provides software, hardware installation and support for desktops and laptops.
• Installs, maintains, troubleshoots, and repair PCs, associated software, network peripherals.
• Provide support for Engineering and other non-third party supported software including installation, licensing and in-depth troubleshooting.

Job Types: Full-time, Contract

Pay: $36.00 - $38.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Office 365: 1 year (Required)
• ServiceNow ticketing system: 4 years (Required)
• Technical support: 4 years (Required)

Work Location: One location

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