Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K matching
• Tuition reimbursement
• Flexible work arrangements
• Employee Assistance Program / Health Advocate
• Paid vacation and Paid holidays

The IT Site Coordinator (internally titled as GTS Site Coordinator) is a hands-on technical team lead role. Works well with local business users and can articulate technology solutions and the impact to local business processes. Single point of contact for a site in case of escalation. Responsible for site specific documentation and asset management. Responsible for managing local IT support staff.

Primary Responsibilities:

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle; including provisioning, refresh, asset management and decommission

• Adhere and promote IT policies and standards

• Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)

• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

• Comply to and carry out SOX controls

• Take ownership of reported issues and seeing issue tickets through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve issues

• Follow standard procedures

• Provide prompt and accurate feedback to customers

• Ask customers targeted questions to quickly understand the root of the problem

• Ensure all issues are properly logged

• Warm hand-off of tickets to other support groups

• Perform other duties as assigned

Team lead tasks and responsibilities:

• Delegate tasks and set clear expectations

• Understand basic function and operation of the business unit and its role in the enterprise

• Oversee day-to-day operation and management of GTS Specialists

• Participate in the hiring process for all GTS Specialists

• Deliver feedback in realtime to direct reports

• Deliver disciplinary action up to and including terminations to direct reports

• Have regular meetings with team

• Have regular ‘check-in’ sessions with GTS Specialists, including GPS reviews

• Attempts to participate in On-Call support rotation shift

• 
  Bachelor’s degree preferably in Computer Science, Engineering or related fields

• 6-8+ years related experience in field assigned

• Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software

• Basic understanding of ICT (information & communication technology) infrastructure

• Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English

• Ability to work in teams as well as independently

• Ability to collaborate with cross-functional groups to define and complete overall requirements

• Strong communication, training, customer service and organizational skills

• Skilled in anticipating user requirements and skilled in identifying and resolving complex problems with minimal supervision

#MOGUL

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440)534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.