IT Onsite Technician Job at Hemmersbach GmbH & Co. KG
Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..)
- USA - San Bernardino, CA
- Professionals
- Full-time
— Your Benefits —
Your skills
- Laptops, desktops, printer, and RPOS systems repair experience
- Valid driver's license and reliable transportation
- Great customer service skills
- Parts installation and replacement experience
- HP enterprise equipment repair experience a plus
Your Tasks
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.
Main responsibilities:
- Handle service support requests & incidents
- Asset management & coordination
- Hands & Eyes Support
- Detect faults and provides efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
Please Note :
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