Kla-Mo-Ya Casino, Corporation
34333 Hwy 97 N Chiloquin, OR 97624 541.783.7529 www.klamoyacasino.com

INFORMATION TECHNOLOGY (IT) MANAGER

REPORTING TO: General Manager

CLASSIFICATION: Management, Exempt, Regular, Full Time

SECURITY
CLEARANCE: HIGH

BENEFITS: Eligible to receive medical, dental, and vision insurance, 401 (k) retirement plan, life and accidental death and dismemberment insurance, flexible spending accounts, supplemental life insurance, and employee assistance program.
Additional benefits include company paid holidays, sick leave, vacation, paid jury duty, paid bereavement leave, and employee discounts.

INTRODUCTION
Responsible for the direction, coordination and overall leadership activities of the computerized management information systems (IT) department by performing the installation, operation and maintenance of computer hardware, operating systems, and data communications related to casino gaming and business operations.

MAJOR DUTIES AND RESPONSIBILITIES

1. Direct and supervise support systems on backups, report distribution, problem resolution, and administration of computer security functions and related tasks.

2. Assign, supervise and review the work of department employees. Monitor the work of contracted providers while working with Kla-Mo-Ya Casino.

3. Develop and implement standards and operating procedures of all computers and computer systems.
Monitor for compliance with approved standards and operating procedures.

4. Install, maintain, repair and program on-line computers and ancillary equipment and components associated with electronic VLT data, Accounting, Auditing, Table Games, and Food and Beverage systems.

5. Supervise the use of computer resources and provide proactive capacity planning for resources.
6. Keep informed about state of the art computer equipment, and suggest appropriate implementation of new systems.
7. Consult with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.

8. Monitor the installation, preventative maintenance and minor repairs on PCs, printers, terminals and data communications equipment.

9. Provide support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.

10. Manage computer operation scheduling, backup, storage, and retrieval functions.
11. Develop, maintain and test disaster recovery plans.
12. Comply with Kla-Mo-Ya Casino’s internal control policies and procedures as they pertain to this position, and provide confidentiality of all Kla-Mo-Ya Casino operations data.
13. Develop and implement an effective anti-virus program for all computer assets.
14. Exercise full range of supervisory duties for department staff and program activities, which include evaluations and providing clear direction for all program staff.
15. Other related duties.

Revised 1/2022 ht

Kla-Mo-Ya Casino, Corporation
34333 Hwy 97 N Chiloquin, OR 97624 541.783.7529 www.klamoyacasino.com

INFORMATION TECHNOLOGY (IT) MANAGER

KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in maintaining and trouble-shooting computer software including PC’s, peripherals, and data communication.
• Knowledge of networking systems administration, and database management.
• Knowledge of PC operating systems software.
• Ability to provide leadership within the department in the areas of hardware and data communication standards, maintenance and repair.
• Ability to communicate effectively, both verbally and writing in order to express himself/herself in a clear and concise manner for the purpose of correspondence, instructions, and reports.
• Ability to effectively plan, organize and prioritize work. Must have the knowledge and ability to effectively supervise staff.
• Ability to perform tasks which require lifting up to 20 lbs.
• Ability to maintain confidentiality of records and information pertinent to the nature of the work.

ADDITIONAL & COVID-19 MITIGATION DUTIES

1. Adheres to Casino standards for guest service and confidentiality.
2. Refers guest problems or complaints to appropriate supervisors according to Casino policies.
3. Reports and documents any observed or known safety hazard, conditions or unsafe practices and procedures to management immediately
4. Manages IT office COVID mitigation and sanitation including, counters, desk, coffee stations, and all other touch surfaces.
5. Manages availability and use of appropriate PPE requirements for IT Office employees including mask, and COVID stringent cleaning supplies.
6. Assist with the development of COVID mitigation related IT processes and procedures.
7. Performs other job-related duties as directed.

SUPERVISORY CONTROLS:
Work is performed under the direct supervision of the Kla-Mo-Ya Casino Corp. General Manager who provides general instructions. Work is assigned in terms of functional/corporation objectives. The supervisor assists with unusual situations that do not have clear precedents or when clarification or interpretation of policies/regulations are in question.

Assignments are performed according to various established procedures using set standards. New assignments are provided in detail, as well as changes in current procedures. The supervisor will provide general instructions on policy and/or procedure changes and reporting requirements and will set overall objectives and properties.
Employee performs daily assignments independently, resolving normal questions and problems according to established procedures and past experience and precedent. Unusual, new or complex assignments which require direction from past experience or precedents are discussed with supervisor; however, employee exercises initiative in solving problems by researching answers.

QUALIFICATIONS, EXPERIENCE AND EDUCATION

• Associates Degree in Business Information Systems or related field or additional experience may be substituted in a year-to-year basis for the degree, REQUIRED.
• Four (4) years technical computer experience working with Microsoft Servers, and Windows programming, embedded systems development or object oriented programming, REQUIRED
• One (1) year demonstrated IT management experience in Casino environment, REQUIRED.
• Successfully demonstrate knowledge, skills and abilities relevant to the position duties. REQUIRED.
• Must submit to and clear an Alcohol/Drug Screen. REQUIRED
• Must submit to and clear an extensive Criminal Background/Licensing check. REQUIRED
• Must be at least twenty-one (21) years of age. REQUIRED
• Must be Licensable by the Klamath Tribes Gaming Regulatory Commission. REQUIRED
• Indian Preference will apply.

Revised 1/2022 ht

Kla-Mo-Ya Casino, Corporation
34333 Hwy 97 N Chiloquin, OR 97624 541.783.7529 www.klamoyacasino.com

INFORMATION TECHNOLOGY (IT) MANAGER

COVID-19 CONSIDERATIONS
All Team Members are required under The Klamath Tribes’ Mandatory COVID-19 Vaccination Policy to be fully vaccinated for COVID-19, unless they have an approved medical or religious exemption. In addition, All Team
Members are required to self-report on the Kokomo system, temperature check are required for everyone. Sanitation and cleanliness protocols are strictly enforced. These guidelines may change as needed and advised.

Job Type: Full-time

Pay: $21.12 - $56.06 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All Team Members are required to be fully vaccinated for COVID-19, unless they have an approved medical or religious exemption, self-report in the Kokomo system and temperature check.

Education:

• Associate (Preferred)

Experience:

• IT technical support and systems: 4 years (Required)
• IT Management: 1 year (Required)

Work Location: One location

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