Become a part of EMI Health’s growing organization. EMI Health is an employee benefits firm providing medical, dental and vision insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for employees, paid time off, holiday pay, vision, life, disability, HSA and retirement savings plans.

We are a tobacco free workplace, hiring non-tobacco users only.

EMI Health is an EEO employer as defined by the EEOC.

SUMMARY OF JOB: The Help Desk Specialist / Assistant Systems Administrator is involved in the day-to-day support of end-user desktops, mobile devices, printers, VoIP phones, software, Office365, and day-to-day customer support.

In addition, some low-level system administration duties may be required with help from the system administrator.

PRIMARY responsibilities:

Other duties may be assigned.

• Responsible for all aspects of end-user support, including operating systems, applications, AV, desk and cell phones, Office365, printers, and incidental training.
• Provide excellent customer support through helpdesk tickets and one-on-one support
• Backup of Senior Systems Administrator as it relates to servers, appliances, applications, and systems as necessary. Troubleshooting and problem-solving skills are a must.
• 24/7 on-call response is an expected requirement

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. College degree or equivalent experience is preferred.

LANGUAGE, MATH, COMPUTER, AND REASONING SKILLS:

• Advanced communication skills, both written and verbal, with precision in grammar.
• Ability to read and comprehend instructions, correspondence, and reports.
• Ability to effectively present information in one-on-one and group situations to customers, clients and employees of the organization.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Advanced computer skills including Microsoft Office, Outlook, and Windows.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Mobility within the office including movement from floor to floor.
• Access using information using a computer.
• The employee must occasionally lift and/or move up to 10 pounds.

ENVIRONMENTAL CONDITIONS:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Typical office conditions.
• Office building consists of multiple floors. Access by steps, elevator or ramp.
• Noise minimal.
• Responsibilities may require more than 40 hours per week.