HealthComp is hiring an IT Help Desk Technician who will provide tech assistance to internal personnel and contractors. This role is perfect for someone who has strong customer service skills, understanding of technical troubleshooting, and is interested in learning about technology. If you are looking to jumpstart your career in tech with a rapidly growing organization, apply today!

RESPONSIBILITIES:

• Answer inquiries from team members regarding computer software and hardware operation to help resolve problems
• Oversee the daily performance of computer systems and maintain technical logs
• Set up equipment for employee/company use, performing or ensuring proper installation of cables, operating systems, and appropriate software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation activities
• Provide on-site support for Active Directory applications, A/V Equipment for company events, and other third-party hardware/software
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support
• Maintain accurate, timely, and thorough documentation on information technology procedures.
• Meet with management as needed to inform them of technology status, ongoing issues, opportunities, and potential issues

REQUIREMENTS:

• High school diploma or general education degree (GED)
• Six months to one year related experience and/or technical school training; or equivalent combination of education and experience
• Certificate in information systems a plus, but not required
• Working knowledge of Windows operating system and help desk procedures
• Experience troubleshooting, setting up computer terminals and monitors
• Communicate professionally, accurately, and effectively in both verbal and written
• Organized, detail-oriented and capable of managing multiple tasks simultaneously
• Must know how to use or learn new computer applications
• Ability to effectively present information in one-on-one and small group situations to management and employees of the organization
• High stress tolerance with a composed attitude in a fast-paced environment

BENEFITS:

• Full-Time opportunity with opportunity learn new skills and advance your career
• Flexible paid time off policy to support a healthy work-life environment
• Full offering of health and wellness benefits for you and your family
• Company paid life insurance
• 401K plan with company matching

ABOUT HEALTHCOMP: Operating since 1994, we’re a third-party administrator (TPA) committed to providing employers with all the services needed to administer their benefits efficiently resulting in better health outcomes for their employees and higher cost savings for them. We partner with a variety of health providers and technology vendors to ensure a robust offering of medical, dental, vision, COBRA, HIPAA, flexible spending accounts and reference-based pricing, so members can make the most out of their benefits. It’s comprehensive care without the confusion.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fresno, CA 93721: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Mokena, IL 60448

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