Job description

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks a IT Help Desk Technician at our corporate office in Columbia, MD. AWF manufactures at 11 locations spanning the nation, has over 450 employees, and generates over $100M in annual sales.

This position is eligible for:

• Profit sharing bonus program - receive monthly incentive bonuses!
• Year-end bonus
• Excellent benefits package– including medical, dental, life, 401k with employer match, vision, disability, PTO, & 7 paid holidays per year
• Company stability– AWF has been in the industry for 4 generations.
• Supportive management –Enjoy supervisors that want to see you succeed and will encourage you to think big and be more.
• Longevity and security –This is a long-term, full-time opportunity. With your hard work and dedication, you can move up within the company!
• Go back to school!– Tuition reimbursement is available for all employees, plus tuition scholarships are available for children of employees.

The Help Desk Technician will be responsible supporting users by fulfilling individual requests for information and/ or training in the utilization of the various applications.

Key Responsibilities of the Help Desk Technician:

• Applies expertise to solve first level technical support issues for the end-users.
• Researches, analyzes, and resolves basic software, network, mobile and hardware questions and problems.
• Creates How- To documents and training manuals.
• Maintains SolarWinds Helpdesk portal & reports.
• Contacts senior level technical personnel as necessary.
• Instructs users in the use of PCs, software, printers and networks.
• Troubleshoots basic network issues with VPN and Citrix for all remote sites and users.
• Designs and creates malware and phishing campaigns and monitors results to take proper actions.
• Supports Director of IT on special projects and/or upgrades.
• Assists with supporting Windows and Active Directory.
• Primary for Zoom VoIP/phone support
• Level 1 Office 365 administrative duties

Qualifications of the Help Desk Technician I :

• Bachelor’s degree preferred in related field
• 1-2 years of help desk/I.T. experience
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal skills
• Highly organized and detailed oriented
• Demonstrate willingness to learn
• Familiar with Kaseya Desktop Agent, preferred

For consideration: Successful candidate must be able to work in a smoke-free environment. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). For more company information, please visit our web site www.awf.com.

AWF is an EEO employer.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Columbia, MD 21046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Work Location: One location

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