ESSENTAIL DUTIES AND RESPONSBILITIES

The list of duties and responsibilities is illustrative only and is not a comprehensive listing of all the duties and responsibilities :

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  Supervises and provides direction in reaching departmental goals, proposed and on-going projects, daily operations and staff
• Assists with achieving the department’s goals to establish, develop, improve and maintain management of the 9-1-1 information processing systems
• Assists in the development of and maintains fiscally appropriate budgets
• Drafts policies and procedures to be consistent with the Goals and Objectives of the Proviso Leyden Joint-ETSB, Local & County Ordinances, State and Federal statutes, guidelines and administrative rules.
• Maintains current knowledge of funding and legislative changes impacting assigned service areas
• Serves as the liaison between the ETSB and NORCOMM and works with elected official offices on a peer-to-peer level and with appointed officials assigned to the Proviso-Leyden Joint-ETSB
• Maintains compliance with State and Federal regulations regarding 9-1-1 System
• Networks with other 911 System’s staff, and other professional groups relating to policy and legislation.
• Works with PSAPs to determine, plans for, directs and regularly monitors information technology functions that fall under the 9-1-1 System.
• Supervises the work of subordinate personnel engaged in their duties
• Provides direction to staff to develop training of employees
• Works with the Vice President on budget preparation and is responsible for providing accurate and timely information on costs and acquisitions for fiscal year budgets and develops a strategic plan
• Monitors schedules for projects and conducts monitoring of all ongoing projects
• Participates in the hiring process of NORCOMM staff, makes decisions on promotions and demotions, directs and evaluates employment decisions for assigned subordinate employees
• Sets up clear performance goals and objectives
• Assess and oversee ongoing projects by creating project metrics and deliverables using Monday.com tools
• Develops policy with and for the NORCOMM Emergency Communication Center
• Maintains 24/7 availability to respond to emergencies, exercises, and other related activities
• Manages staff to ensure the testing and functional accuracy of computer equipment and software before placing it in operation
• Promotes positive morale, creativity, teamwork and trust among staff.
• Promotes mental health and wellbeing across all levels of staff through empathetic leadership
• Develops and grows the organization and employees from within, empowers direct reports to make informed and educated decisions with knowledge-sharing and constructive feedback
• Maintains up to date knowledge and skills in regard to emerging technologies and processes pertaining to 9-1-1 operations.
• Utilizes a proactive approach looking for technological solutions to gain efficiencies and automate manual processes
• Maintains regular attendance and punctuality.
• Develops and Chairs Focus Groups for the purpose of standardizing technologies, policies, and procedures used by the Emergency Communication Center and the technologies used by First Responders to communicate with the Emergency Communication Center
• Participates in other Focus Group meetings as needed

SUPERVISORY RESPONSIBLITIES
Exercises supervision of personnel in the related area of responsibility and may from time to time supervise other subordinate employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:

• New and current technologies
• Financial accounting methods and government budgeting procedures
• Modern office procedures, methods, techniques, and equipment
• Effective management and supervisory techniques and practices
• Structure and problems of Emergency Communication Centers as well as units of local government
• Management and leadership principles
• Current Emergency Communication Center practices, procedures, and equipment
• State and Federal regulations pertaining to 9-1-1 systems, including the Emergency Telephone System Act specific to the State of Illinois and its respective Administrative Rules
• Disaster Recovery concepts and plans
• Effective supervisory techniques and practices
• Management and leadership principles
• Applicable federal, state and local laws, rules, regulations, codes, ordinances and/or statutes

• Planning, organizing and supervising the work of others engaged in a variety of activities
• Planning, scheduling, and directing projects from design through construction
• Identifying emerging issues, developing and implementing new approaches and refining structures and processes to generate desired end results
• Management techniques including short- and long-range planning and directing and coordinating work of others
• Developing operational budgets
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations, and services applicable to Emergency Communication Centers
• Reasoning and thinking logically

Ability to:

• Manage multiple projects, work and priorities simultaneously and assign work accordingly
• Monitor and evaluate employees
• Work effectively under stress
• Convey excellent oral and written communication
• Maintain confidentiality
• Plan, organize, manage and evaluate the work of the agency to ensure efficient, timely and cost-effective services
• Establish and maintain effective working relationships with department and customer staff, other departments (both internal and external) and others, such as vendors
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the public, etc. to sufficiently exchange or convey information and to receive work direction

• At least five (5) years of increasingly responsible experience in an operational public safety communications position with three (3) of those years in a supervisory, command or administrative capacity, preferably in a multi-position, multi-jurisdictional environment; or an equivalent combination of training and experience.
• A Bachelor’s degree in public safety, criminal justice, public administration, business administration or related field, or eight (8) years of experience in a 9-1-1 public safety communications leadership/management position. A master’s degree in public administration or related field is desired.
• Public Safety Communications certifications preferred, including but not limited to one or more of the following: NENA’s Emergency Number Professional (ENP), Center Manager Certification Program (CMCP), IAED’s Communication Center Manager (CCM), APCO’s Certified Public Safety Executive (CPE), Registered Public Safety Leader Program (RPL).
• A comprehensive knowledge of the principles, practices and regulations pertaining to 9-1-1 systems with a proven track record in a progressive, consolidated communications system.
• An understanding of the challenges and opportunities presented by a large telecommunications operations including human capital management, technology needs, regulations, and policies.
• Strategic leadership and relationship abilities understanding the partnerships, service demands and governance models in the region. Demonstrate agility and ability to thrive in a fast-paced work environment.
• A servant leader focused on enhancing morale and improving employee retention; demonstrate empathy and skills to establish a positive working relationship; comfortable empowering staff, building consensus, and holding individuals accountable; ensuring appropriate training programs are offered and supported.
• Competency with financial management and administrative operations demonstrating a capacity to develop agendas, reports, and analysis to support the communication center and customer agencies; a performance history of working closely with municipal officials in problem resolution, project management and response.
• A demonstrated proficiency in project management, consistency in decision making, and exemplary follow through on policy implementation and communication.

• Must be able to adjust work hours as necessary and be available for call-out in event of emergencies. Must maintain 24-hour availability via an agency supplied wireless device capable of voice and data communication. Must possess a valid driver license and have access to a motor vehicle on an as needed daily basis.
• Light travel may be necessary to represent NORCOMM Public Safety Communications and attend conferences/trade show events as deemed necessary.