Instructional Support Assistant II, ILC Job at Wake Technical Community College
Pay Grade: Assistant 5
This position provides clerical support to the Individualized Learning Center that will ensure a quality instructional process consistent with departmental goals and objectives.
Most postings are open for a limited time, depending upon the number of applications received. When the stated closing date is "Continuous", please apply immediately. The position may close without notice.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
- Maintains records and support assigned skills center(s) and referral systems
- Maintains and updates various reports, using excel, word, etc.
- Welcomes and receives students and other users to the ILC and register them for appropriate services and schedule appointments as needed.
- Assists in the smooth operation of ILC Reception Center and facilitate the quiet flow of user traffic
Responsible for accurate record keeping of assigned tasks ( i.e. attendance, contract changes, electronic files for the ILC)
Answers questions and provide information about all ILC services (directions, function of ILC) by phone, in person, by email
Responsible for ordering keys and maintaining accurate assignment records
Completes an annual applied benchmark project on an individual or a group basis
Knowledge, Skills & Abilities:
Ability to work with shared assignments as a team member
Intermediate skills in MS Office, specifically Word, Excel, and PowerPoint
Excellent record keeping skills and the ability to perform responsibilities in a flexible manner with frequent interruptions
Excellent written and verbal communication skills
Ability to honor commitments, be reliable and punctual
Must be able to answer multi-line telephone and handle all calls courteously and professionally
Requirements:
High school diploma or equivalent
Office clerical experience that includes detailed record keeping
Preferences:
Associate's degree
Two years experience in an administrative support role in an office environment
Essential Personnel:
TBD
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