LAGRANGE COUNTY

Convention & Visitors Bureau

Position Description: Visitor Center Information Specialist

OVERALL PURPOSE Provides professional, friendly, and personal service to visitors and callers of the Visitor Center to generate spending and economic impact throughout the destination. Represents a direct and official resource to visitors of the Center by providing travel information and other visitor services in-person, over the phone, and online. Goals for this position are defined by accuracy, project deadlines and professional/personal customer-focused performance metrics/criteria. Information Specialists provide direct assistance and support to the Manager and CVB team.

PRIMARY AREAS OF RESPONSIBILITY (Essential Functions)

A. Visitor Services Hospitality & Customer Experience Champion

• Greets incoming visitors, answering the telephone, assisting with destination inquiries, and forwarding/coordinating incoming staff calls in an extremely professional, competent, and friendly way to entice visitors to want to spend time and money in the area.
• Provides accurate and detailed oral, written, and digital information on things to see and do in the area to enhance the visitor experience, including distributing materials/tools, brochures, trail guides, audio driving tours via CDs or downloads.
• Assists with information-gathering and research.
• Monitors and maintains inventory stock levels and accurate rack placement of brochures/materials/CDs
• Fills Orders for Welcome Packets with specified brochures.
• Fulfills requests for Travel Guides via online orders through the CVB website.
• Updates database customer software with Daily Logs and related visitor information..
• General office cleaning duties.
• Assists with general administrative support for the organization to create an effective team environment.
• Performs other duties as assigned by Manager.

POSITION REQUIREMENTS

A. EDUCATION & EXPERIENCE

• High School diploma, or the equivalent, with specialized training or experience in related customer service and administrative functions.
• At least one year’s experience working with the public and handling customer requests.
• Demonstrated experience in general administration and data entry along with basic search engine, social media trends and application.

B. SKILLS & KNOWLEDGE

• Utilizes a special skillset to handle a defined, diverse set of tasks in following instructions and understanding and practicing established procedures and policies.
• Ability to focus on, perform and complete assigned tasks and responsibilities during the scheduled work period in a timely manner.
• Excellent oral communication skills with individuals, managers, and staff in face-to-face and telephone situations. Ability to determine and respond to visitors’ and managers’ interests and needs effectively.
• Strong organizational skills
• Knowledge of the surrounding geographical area, attractions, businesses, events, etc. is required..
• Must have a solid basic level of knowledge and usage of MS Office programs.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.50 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Shipshewana, IN 46565: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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