Job Type

Full-time

Description

RavenTek is a rapidly growing IT modernization and integration company. Our employees are excited about the work that we do. We deliver and customize leading-edge agile solutions, services and products to mission critical organizations, primarily federal government agencies.

We are currently hiring a Incident Watch Officer to support our customer located in Washington, DC (Fully Remote). Please review the requirements below and if you would like to be considered, we encourage you to apply!

Position overview -

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO) for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards.

• Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients
• Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets
• Prepare regular updates and communications to/for senior management on key activities
• Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting
• Facilitate data gathering and issue/incident update meetings with VA, other contractors and team, and Oracle
• Support the development and documentation of processes and standards and apply them to all assigned product/projects
• Coordinate with stakeholders to ensure compliance with processes
• Organize, review, and perform quality control of incident data repositories
• Identify risk areas and escalate activities for resolution

Minimum qualifications:

• 10+ years of professional work experience
• Experience managing Information Technology related projects
• Well versed in life cycle and project management methodologies
• Experience in tracking costs, schedule and performance progress
• Must be able to identify and mitigate risks
• Bachelor’s Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, or an additional 8 years of relevant experience may be substituted for degree requirements

Preferred qualifications:

• Experience in the VA
• Experience implementing Electronic Health Records

Other Requirements:

Must be fully vaccinated with the COVID vaccine.

Employment Type: Full Time / Permanent

Working Conditions:

Business work hours are from Monday through Friday, (day shift) 40-hour week. This role is fully remote.

Physical Requirements:

Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Background Screening/Check/Investigation:

Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.