Inbound Receptionist St. Mary's Location Job at Tucson Orthopaedic Institute
Customer Service: LOCATION NORTHWEST, ORO VALLEY, ST. MARY'S
· Operate within the concept of patient focused care
· Anticipate patient needs
· Deliver caring timely service with positive body language
· Responds promptly to patient needs and requests
· Greet patients at every stage of the visit
· Responds promptly to Physician and team member requests and inquiries
· Participates as an active, positive member of the TOI team
Duties and Responsibilities:
· Greets patients and visitors in a prompt, courteous, friendly and helpful manner
· Registers visitors and assigns badges
· Checks in patients, verifies and updates necessary information and paperwork for their scheduled appointments
· Informs the back-office staff of patient readiness. Serves as a liaison between patient and medical support staff
· Make appointments as needed.
· Checks insurance eligibility for walk in patients
· Collects co-pays and past due balances on patients account and assists the Patient Services Desk.
· Creates & completes daily batch
· Maintains work area and lobby in a neat and orderly manner
· Assists with delivering mail throughout clinic
· Assists with checking in packages brought in by TMC mailroom
· Obtains all necessary patient referrals and keeps up with changing referral guidelines and practices
· Translates if bilingual
· Performs related work as required.
Qualifications:
· High school diploma or equivalent
· One year of work experience in a medical setting and customer service environment.
· Knowledge of medical terminology preferred
· Word processing and computer experience
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Following all CDC guidlines
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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