In House Service Technician - Product Engineer Job at Sun Automation
In House Service Technician - Product Engineer
This role coordinates complex industrial machinery and equipment installations and service for our corrugated industry customers. Seeking someone with high-level problem solving and troubleshooting capabilities coupled with an electro/mechanical background. This position is located at our corporate headquarters in Glen Arm, MD location.
RESPONSIBILITIES
- Respond to incoming calls from customers and service technicians regarding electrical and/or mechanical service issues (includes some evenings, weekends, and holidays).
- Assist with the scheduling of upcoming machinery installations and service calls, including pre-planning and manpower requirements.
- Travel, on occasion, to evaluate and/or install machinery and/or troubleshoot problems in the field.
- Be a liaison between the Service Department and the Engineering Department.
- Assist the Parts Department with technical issues.
- Remote connect to a machine PLC to perform diagnostics to determine if it is a machine issue or is it a faulty piece of hardware.
- Manage install projects and direct contractors and technicians as needed to meet to meet project goals.
QUALIFICATIONS
- Engineering education helpful.
- Advanced knowledge of electrical and mechanical disciplines, installation procedures, and machinery troubleshooting.
- Ability to read, interpret and follow complex mechanical blueprints, electrical schematics, diagrams, engineering drawings and any other written instructions or procedures.
- Strong understanding of PLC based machinery controls and troubleshooting capabilities.
- Allen-Bradley programming skills a plus.
- Able to enter edits to basic ladder logic.
- Able to understand program flow and instruction functions.
- Proficiency in PLC software to diagnose machine issues.
- Proficient in written and oral communication skills, analytical problem solving, decisiveness and planning is required.
- Technical knowledge of corrugated finishing parts and equipment or related equipment preferred.
- Proficient in the use of computer applications. Familiarity with an inventory or manufacturing software a plus.
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