Description

This classification requires continuous public contact and a moderate knowledge of Human Resources practices and procedures. The incumbent is expected to exercise discretion and judgment; to develop efficient and effective work routines in support of Human Resources Department customers; to maintain a professional level of confidentiality; and to complete assigned work with limited supervision. Incumbent provides on-going assistance to the City’s recruitment, compensation, employee relations and operational functions. The employee performs various aspects of the pre-employment background/onboarding process, conducts survey research, data analysis, coordination of special projects and front-desk support as needed.

Examples of Duties

• Assembles and reviews new hire paperwork, documents and related forms for verification in the onboarding/ new hire process; prepares new employee human resources files; schedules pre-employment medical physicals; coordinates with hiring departments to finalize start date and processes personnel actions to payroll.
• Conducts E-Verify eligibility verifications; and all required verifications to ensure compliance with city, state and federal policy including EEOC standards.
• Assists in the coordination of assigned projects, record management of departmental personnel files and provides general administrative support across multiple disciplines including recruitment, compensation and employee relations.
• Assists in record-management of Veteran Preference documents and related recruitment forms.
• Provides administrative support related to Recruitment, Compensation, Employee/Labor Relations as needed.
• Assists in the maintenance of City’s online application and classification portal.
• Compiles, develops, and analyzes both internal and external reports and studies as directed by management staff.
• Conducts and participates in salary and benefit surveys and analyzes data received.
• Schedules and coordinates registration for applicants and employees for activities such as assessments, training, and special events.
• Reviews forms completed by employees and applicants for accuracy, completeness, and eligibility for employment.
• Identifies discrepancies and problems and researches and analyzes issues in order to resolve or recommend alternatives and solutions.
• Attends job fairs, college fairs, school events in representation of the HR department.
• Generates documents and forms from copy, drafts or general instructions, letters, memorandums and other related data (i.e. verifications of employment, new hire conditional offer letters, etc.) frequently requiring independent action and discretion.
• Serves as backup to front-desk personnel assuming all related duties; assists with employee orientation, ID badge issuance, etc.
• Performs various special projects at the request of the Director, Deputy Director and management staff.

Requirements

• Graduation from an accredited high school supplemented by college course work in Human Resources, Business, Public Administration or related field.
• Bachelor’s degree from an accredited college or university in Human Resources, Business, Public Administration or related field preferred.
• PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration)

• Two (2) years of experience in an administrative support role in a Human Resources Department.
• Proficiency in Microsoft Office, including Word and Excel is required.
• Must have experience in confidential records management.
• Exceptional communications and customer service skills required.
• Local government/public sector experience is highly preferred.
• Tyler-Munis, Neogov, Kronos Timekeeping experience is highly preferred.

Physical

• Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. The position requires constant computer usage including typing and/or eye strain

• Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. The position requires occasionally assisting or attending training and development, orientations at various locations within the City

• The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

• 
  Knowledge of internal application and onboarding process technology which pertains to an automated human resources information system.
• Considerable knowledge of the rules, regulations and documents required for employment processing into the City service.
• Knowledge of the functions and organizational structure of the various City departments.
• Knowledge of the reports, forms, listings and specialized queries utilized in a public human resources employment department.
• Knowledge of human resources rules, regulations and procedures applicable to the area of assignment.
• Ability to screen applicant backgrounds against established criteria for a variety of employment opportunities with the City.
• Ability to obtain and verify required employment information through personal communication.
• Knowledge of office practices, procedures and all department equipment (copier, desktop, ID card machine, printers, scanners).
• Ability to work independently and to complete various competing human resources functions.
• Ability to understand and follow moderately complex verbal and written instructions
• Ability to communicate effectively and persuasively, both verba.0lly and in writing
• Ability to establish and maintain effective working relationships with management, City officials, supervisors, fellow employees and the general public.
• Ability to establish rapport and effective communications with applicants for employment.
• Ability to keep abreast of changes in local, state and federal employment policies, procedures, rules and regulations.
• Ability to understand the provisions of a variety of collective bargaining agreements.
• Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions.