City of Lowell

Job Description

HR Generalist

Human Relations Office

Anticipated Vacancy

Job Title: Human Resources Generalist (1100-DH08, 3347)

Department: Human Relations Office

Reports To: Human Relations Director; HR Assistant Director

Union: Ordinance/Non-Union

FLSA Status: Exempt

Salary: $45,470.88 (min) to $53,281.80 (max); annually

Hours: 35 hours per week; 9:00am-5:00pm

SUMMARY

Provide a variety of specialized and diversified administrative and clerical duties following established procedures in support of the day-to-day human resource operations. The Human Resources Generalist will assist in the areas of customer service, benefits, recruiting and hiring, records maintenance and other HR functions related to the daily workload.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position). The primary responsibilities for the position include the following:

• Provides customer service to employees and retirees by answering routine questions relative to general payroll, benefits; distributes and explain forms, such as, insurance applications, etc. and may assist in their completion.
• Receive calls, checks messages and determines how calls should be routed; directs employees and public to appropriate offices.
• Maintains the department filing system including employee and benefits records. May perform file audits to ensure required files and records are collected and maintained.
• Operates a variety of office equipment to copy, print, FAX and scan HR related records and documents. Maintains and ensures adequate office supply levels for the department, ordering/replenishing as needed via approved vendors.
• Ensures complete confidentiality regarding confidential and sensitive department information including personnel files, employee data and all other types of confidential information. Maintains confidentiality at all times.
• Provides information relative to changes, such as hires, terminations, retirements, maternity, FMLA, LOA, workmen’s compensation, increase/decrease in hours, department/address/name change, etc.
• Advise subscribers and eligible employees about all available plan options.
• Communicates with insurance representatives to assist with resolution of complaints as needed.
• Review and process payment of all medical and dental plan billing invoices; reconciles any discrepancies in weekly/monthly insurance and deduction reports for active employees, City retirees and Massachusetts Teacher’s Retirement System (MTRS).
• Supports the hiring process, including online job postings through Applicant Tracking, submitting external job advertisements, scheduling and coordinating candidate interviews for open positions.
• Prepares reports and summarizes information related to the hiring process. Responds to inquiries regarding the status of positions and job opportunities and draft offer letters.
• Process employee performance evaluations and any pay scale increases.
• Coordinate annual sick leave buyback program.
• Compiles, organizes and prepares department materials for distribution such as HR packets, forms and other related types of communications (payroll attachments, orientation, open enrollment, etc.). May assist with developing materials and content.
• Manage all unemployment related questionnaires and billing; reconcile monthly charges and protest charges as needed.
• Posts, updates and maintains human resources information on the City website, as needed.
• Assists with special projects and compiles and prepares reports and spreadsheets. May prepare presentations for the department.
• Establishes and maintains a positive and cooperative working relationship with those in contact with during the course of daily duties.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

May supervise part-time staff as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND OR EXPERIENCE

High School Diploma required. Associates Degree or equivalent from 2-year college or technical school is preferred. A minimum of four (4) years related experience required.

Experience with municipal benefits administration is highly preferred. An equivalent combination of education and experience may be substituted. MUNIS, Outlook and MS Office

(Word, Excel, etc) experience preferred. Ability to perform in a fast paced environment; ability to multi-task and prioritize workload.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock (electrical outlets). The noise level in the work environment is usually moderate.

The City of Lowell is a smoke and drug free employer who requires a physical with drug screen and CORI, post offer.

Qualified individuals should apply by the deadline by submitting application/resume with cover letter using the City of Lowell job opportunities online portal: https://ess.lowellma.gov/employmentopportunities

The City is committed to encouraging diversity and inclusion through equitable opportunities for all community members. The aim is for our workforce, including contractors, to be truly representative of all sections of society and our community, and for each team member to feel respected while fostering belonging.

EOE/AA/504 Employer

Job Type: Full-time

Pay: $45,470.88 - $53,281.80 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan

Schedule:

• Monday to Friday

Work Location: One location

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