Job Description

Essential Duties and Responsibilities

• The incumbent is responsible for the direction and coordination of all services for a public housing property of 301 to 450 units or property of 151 to 300 units with extraordinary managerial issues;
• Ensures the delivery of management services to the property, including the negotiation of lease and rental agreements, occupancy-terminations, collection of current and delinquent rents, and recertification of property residents;
• Ensures the smooth interaction between residents of public housing and subordinate staff, including attendance at Resident Council meetings;
• Coordinates the maintenance and repair of all property buildings, grounds, utilities, fixtures, and interior and exterior structures;
• Receives and processes tenant complaints/requests for repair and maintenance of inoperative, damage and/or broken fixtures, equipment, appliances, etc.
• Coordinates eviction actions initiated by the District of Columbia Housing Authority (DCHA);
• Is responsible for monitoring the property’s budget, and recommends budget modifications to the Regional Administrator to satisfy changing program requirements and staff adjustments;
• Ensures that operating procedures for all property activities are completely documented and that documented procedures are updated and revised as necessary;
• Monitors and evaluates routine operations and special activities for efficiency, effectiveness, and compliance with policies and procedures; analyzes existing work methods and management techniques employed to determine if they provide maximum efficiency and effectiveness. Recommends revisions as necessary;
• Provides overall guidance, interpretation, personnel, and program management to all programs on the property; determine operating problems and procedures; and develops recommended solutions and approaches to the affected area;
• Plans routine operations, special projects, and new and improved activities; recommends work plans and confers with subordinates to develop properly structured activities with clearly delineated tasks, responsibilities, reporting requirements, and time frames;
• Develops quantitative and qualitative measures for evaluating the performance of each subordinate employee and the performance of the property; develops and implements procedures for the routine collection of information for these measures;
• Supervises and effectively utilizes property staff. This includes the following assignments and review of work; utilization of personnel to accomplish work objectives and to develop increased capabilities of employees; rating employee performance in accordance with standards; recommending personnel actions; interviewing and selecting new employees; approving or disapproving leave; investigating complaints and resolving differences between employees and groups of employees; providing for training and giving such guidance as needed to assure the expeditious accomplishment of work and the development and maintenance of competent staff;
• Performs other related duties as assigned.

Job Requirements

Education and/or Experience

High School diploma/GED (Bachelor’s degree preferred from an accredited college or university with emphasis in housing management, modernization planning, and implementation, or other related fields); and at least (4) four years' experience in the public housing environment; and at least (1) one year in a supervisory or managerial capacity; or other equivalent combination of education and experience.

The duties of this position require current certification as a Housing Manager and Lowe-Income Housing Tax Credit (LIHTC) from an approved certifying organization; must maintain certifications during tenure in this position.

The nature of the duties of this position requires on-call duty, 24 hours per day, 7 (seven) days per week.

Due to field responsibility, the incumbent must possess a valid driver’s license and the ability to maintain authorization to drive a DCHA-owned vehicle in accordance with the DCHA Fleet Management Policy.

This position is designated as “essential”.

The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history.

This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.